Account Manager (Non Sales)

Our client is market-leading company with a brand and reputation envied by its industry peers. An opportunity has arisen for an Account Manager (Customer Service) to join their Retentions team. This is an awesome opportunity to join a really motivated and exiting team and to provide this company's customers with the best experience possible.

Main responsibilities:

• Dealing with customers via telephone and email which includes making outgoing calls and responding to incoming queries in a timely manner
• Building excellent relationships with customers and being able to understand their needs and recommend appropriate solutions
• Review customers' accounts and recommend additional products and services that can add value to the customer
• Manage the annual subscription renewal process, maximising retention rates
• Maintain regular contact with customers throughout their subscription
• Provide first-line support to customers on system, issues & queries including resetting passwords, providing guidance on system usage and escalating issues to IT or the Customer Success Team as necessary
• Update the company CRM system with customer information and notes
• Working towards clear and achievable targets offering financial reward, recognition and career advancement.

Key Skills & Experience:

• The ideal candidate MUST have previous experience of working in a Customer Service environment
• Proactive and able to develop lasting business relationships with existing customers, ensuring that the customers' needs are always met (and exceeded!)
• Strong negotiator with strong influencing skills.
• Flexible, resilient and adaptable.
• Self-disciplined and self-motivated with ability to work on targets
• Excellent spoken and written English along with excellent telephone manner
• Good organisational and time management skills
• Ability to work as part of a team and individually with a positive and can-do attitude at all times
• Computer literate

Additional Information:

Working hours: 9am to 5:30 pm - Monday to Friday

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Giulia on for a discreet and confidential discussion about the role.