2nd Line Service Desk Technician

An exciting opportunity at a North-West based Managed Service Provider has become available for an experienced IT Service Desk Technician. You will be joining a growing team of IT Professionals who are responsible for managing and maintaining infrastructures on behalf of our client base.

This role is based at the head office in Wigan, however from time to time you may be required to travel to customer sites, therefore your own vehicle and a full driving license is required.

The business is well established and has been providing enterprise IT solutions to both UK based and international customers for over 20 years.

As an IT Support Technician, your main duties will include, but not limited to;
- Provide Support to our customer based on a 24 x 7 x 365 Rota
- Work to customer defined SLAs
- Provide a proactive approach to support
- Following company policy and procedures
- Ensure technical documentation is maintained and improved

The Following Technical Skills are Essential for the role;
- Previous experience of working on a fast-paced Service Desk
- Excellent Customer Care Skills
- High level of written and verbal communication
- Good working knowledge of Window Server based technologies; Server 2008 and above
- Good working knowledge of desktop operating systems; Windows 7 and above
- Excellent troubleshooting skills

The following Technical Skills are Desirable;
- CheckPoint / Sonic Wall Firewall knowledge
- Microsoft Exchange 2010 > 2016
- Office365 (extremely advantageous)
- VMWare knowledge
- SAN Storage knowledge
- Previous experience of working with best of breed monitoring & management technologies

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