IT Account Manager
An excellent opportunity has arisen for IT Account Manager to join a forward thinking, innovative company based in Chesterfield. You will provide a single point of contact for a portfolio of accounts. Key objectives of this role are to provide quotations within set SLA times, assisting with queries and looking for opportunities to maximise deal size. Whilst the role requires exceptional Customer Care to ensure the retention of current accounts, the successful candidate will be an out and out sales professional who is commercially savvy and able to grow revenue organically by increasing the value of each of the accounts in line with the business plan.
Accountabilities and Activities
oTo provide a high level of customer service to their portfolio of accounts issuing quotations and processing Purchase orders as well as completing administrative tasks (i.e. Loans, Deal Registration, deliveries/logistics).
oManage renewals business with a view to upsell and cross sell.
oAdhering to KPI's around SLA's, call time, financial and productivity targets.
oResponsible for achieving growth and hitting sales targets by widening the range of Exclusive Networks services and solutions offered to customers.
oBuild and promote strong, long lasting customer relationships through true partnerships that will enable you to develop a deep understanding of their needs.
oProfile organisations and individuals through various means (LinkedIn etc.).
oUncover and explore new opportunities across new channels to increase market share..
oEnsure that the CRM system is up to date with the correct Quote & Opportunity information to ensure accurate forecasting etc.
Person Specification
" Knowledge of the IT industry and our vendors is ideal
" Previous use of CRM system
" Proven track record of successful new business sales and account management capabilities
" Knowledge of Microsoft Office (Excel and Word)
" Good attention to detail and administration skills
" Excellent time management
Travel Requirement
Primary location is Chesterfield. There may be the exceptional requirement for off-site meetings and events.
Hours of work are Monday to Friday, 9am - 5.30pm. There may be a requirement to work outside of these hours at month and quarter end.
The package GBP20k +
" 10% bonus scheme or sales commission scheme
" 24 days holiday and increases with service to 30 days
" A day off on your birthday
" Up to 5% matched pension scheme
" Childcare voucher scheme
" Cycle to work scheme
" Health cash plan scheme
" Annual International Kick - offs for all employees
" Regular team lunches
" Regular Social Events
If you feel you have the right experience for this role, please send your CV
Accountabilities and Activities
oTo provide a high level of customer service to their portfolio of accounts issuing quotations and processing Purchase orders as well as completing administrative tasks (i.e. Loans, Deal Registration, deliveries/logistics).
oManage renewals business with a view to upsell and cross sell.
oAdhering to KPI's around SLA's, call time, financial and productivity targets.
oResponsible for achieving growth and hitting sales targets by widening the range of Exclusive Networks services and solutions offered to customers.
oBuild and promote strong, long lasting customer relationships through true partnerships that will enable you to develop a deep understanding of their needs.
oProfile organisations and individuals through various means (LinkedIn etc.).
oUncover and explore new opportunities across new channels to increase market share..
oEnsure that the CRM system is up to date with the correct Quote & Opportunity information to ensure accurate forecasting etc.
Person Specification
" Knowledge of the IT industry and our vendors is ideal
" Previous use of CRM system
" Proven track record of successful new business sales and account management capabilities
" Knowledge of Microsoft Office (Excel and Word)
" Good attention to detail and administration skills
" Excellent time management
Travel Requirement
Primary location is Chesterfield. There may be the exceptional requirement for off-site meetings and events.
Hours of work are Monday to Friday, 9am - 5.30pm. There may be a requirement to work outside of these hours at month and quarter end.
The package GBP20k +
" 10% bonus scheme or sales commission scheme
" 24 days holiday and increases with service to 30 days
" A day off on your birthday
" Up to 5% matched pension scheme
" Childcare voucher scheme
" Cycle to work scheme
" Health cash plan scheme
" Annual International Kick - offs for all employees
" Regular team lunches
" Regular Social Events
If you feel you have the right experience for this role, please send your CV