Quality & Validation Manager-Nationwide
- Recruiter
- Anonymous
- Location
- Leicester
- Salary
- Competitive
- Posted
- 30 Oct 2018
- Closes
- 27 Nov 2018
- Sectors
- Surveying & Property
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Quality and Validation Manager
Location: Home Based
Department: Environmental Services
Company Overview
Innovation Group manages critical incidents in the car and home on behalf of the world's leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally. We bring together a world-class supplier network, outstanding people and sophisticated technology platforms to provide three principal advantages to our clients and their customers.
Our 3,300 employees across Europe, North America, Africa, Asia and Australia serve over 1200 clients, including 15 of the top 20 global general insurers and three of the top five fleet and lease management companies. We aim to continually go beyond expectations for our clients and their customers. Each year we process over four million insurance claims, saving leading insurers tens of millions of pounds; we create thousands of sales opportunities for dealerships and OEMs through our service plan and warranty business; and we apply the data we gather to lead positive change across all the sectors we service.
Job Purpose:
To manage the Validation operation of IGUS. Also to ensure our compliance with industry and insurance guideline
Key Responsibilities:
* Validation of Insured's own tradesmen quotes
* Lead validation team and identify and support with technical knowledge
* Keep report writers up to date with changes in clients philosophy's
* Prepare MI packs for clients
* Manage customer complaints
* Monitor Average claims values
* Perform internal audits and ensure compliance with client guidelines and principles of insurance
* To guide a team of report writers and ensure costing and interpretation of cover is correct
Knowledge & Skills Required:
* A very good understanding of drainage and water supply pipes
* A very good understanding of the principles of insurance
* An ability to interpret an insurance policy into philosophy and guidelines for report writers to adhere to
* Excellent Excel skills
Experience Required:
* Minimum of 3 years in a similar role
* Ability to manage a team effectively
Qualifications
Essential
5 GSCEs (including Maths and English) or equivalent.
Desired
A-Level or equivalent
Degree or equivalent
ACII
MCMI
Specific Requirements:
Current driving licence
Company Values and Behaviours
We believe in going beyond expectations for our clients and their customers at every turn. Our aim is to inspire positive change in the sectors we serve. To do this we are clear, visionary, can-do, together and transformational.
Clear - We are customer focused, and this gives us complete clarity on where we're going and why. Improving the customer experience and delivering in the moment of truth is everything. We have a clear sense of others' needs and have the depth of knowledge that enables us to respond.
Visionary - We constantly look at things differently, question the status quo, ask 'what if????' We're imaginative. Not only does our culture give permission to be thought provoking, innovative and creative, these things are highly valued and rewarded. We're ambitious for improvement.
Can-do - We're a positive, can-do organisation, which makes it a happy place to work in and a great organisation to deal with. We recognise that people work better when work is fun - we want them to enjoy every day. We all strive to create an ethos in which great ideas can get ahead.
Together - We work together to make things happen: we're collaborative. Fundamental in making togetherness real and credible is being trustworthy. That means being consistent in our level of service; reliable in doing what we say we'll do, when we say we'll do it; and open and honest in our dealings.
Transformational - The combination of all of these qualities gives us the power to take things further for our clients and their customers. We want to go beyond what people thought possible and be a formidable force for transforming the customer experience of risk and the impact of incidents on lives
Location: Home Based
Department: Environmental Services
Company Overview
Innovation Group manages critical incidents in the car and home on behalf of the world's leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally. We bring together a world-class supplier network, outstanding people and sophisticated technology platforms to provide three principal advantages to our clients and their customers.
Our 3,300 employees across Europe, North America, Africa, Asia and Australia serve over 1200 clients, including 15 of the top 20 global general insurers and three of the top five fleet and lease management companies. We aim to continually go beyond expectations for our clients and their customers. Each year we process over four million insurance claims, saving leading insurers tens of millions of pounds; we create thousands of sales opportunities for dealerships and OEMs through our service plan and warranty business; and we apply the data we gather to lead positive change across all the sectors we service.
Job Purpose:
To manage the Validation operation of IGUS. Also to ensure our compliance with industry and insurance guideline
Key Responsibilities:
* Validation of Insured's own tradesmen quotes
* Lead validation team and identify and support with technical knowledge
* Keep report writers up to date with changes in clients philosophy's
* Prepare MI packs for clients
* Manage customer complaints
* Monitor Average claims values
* Perform internal audits and ensure compliance with client guidelines and principles of insurance
* To guide a team of report writers and ensure costing and interpretation of cover is correct
Knowledge & Skills Required:
* A very good understanding of drainage and water supply pipes
* A very good understanding of the principles of insurance
* An ability to interpret an insurance policy into philosophy and guidelines for report writers to adhere to
* Excellent Excel skills
Experience Required:
* Minimum of 3 years in a similar role
* Ability to manage a team effectively
Qualifications
Essential
5 GSCEs (including Maths and English) or equivalent.
Desired
A-Level or equivalent
Degree or equivalent
ACII
MCMI
Specific Requirements:
Current driving licence
Company Values and Behaviours
We believe in going beyond expectations for our clients and their customers at every turn. Our aim is to inspire positive change in the sectors we serve. To do this we are clear, visionary, can-do, together and transformational.
Clear - We are customer focused, and this gives us complete clarity on where we're going and why. Improving the customer experience and delivering in the moment of truth is everything. We have a clear sense of others' needs and have the depth of knowledge that enables us to respond.
Visionary - We constantly look at things differently, question the status quo, ask 'what if????' We're imaginative. Not only does our culture give permission to be thought provoking, innovative and creative, these things are highly valued and rewarded. We're ambitious for improvement.
Can-do - We're a positive, can-do organisation, which makes it a happy place to work in and a great organisation to deal with. We recognise that people work better when work is fun - we want them to enjoy every day. We all strive to create an ethos in which great ideas can get ahead.
Together - We work together to make things happen: we're collaborative. Fundamental in making togetherness real and credible is being trustworthy. That means being consistent in our level of service; reliable in doing what we say we'll do, when we say we'll do it; and open and honest in our dealings.
Transformational - The combination of all of these qualities gives us the power to take things further for our clients and their customers. We want to go beyond what people thought possible and be a formidable force for transforming the customer experience of risk and the impact of incidents on lives