Customer Service Co-ordinator (12 Month FTC) 

Customer Service Co-ordinator (12 Month FTC) 
Nr Coventry, Warwickshire 
£20,000 pro rata Plus Benefits 

If you’re a highly organised customer service professional seeking your next challenge, this is a brilliant opportunity to consolidate your skill-set in a diverse contract. 

Located in Stoneleigh Park near Coventry, Warwickshire, Lantra is a successful commercially focused charity, providing high quality training and qualification products for skills and workforce development in land-based industries. With a staff of over ninety people and a turnover of £7m, we up-skill more than 85,000 people each year and work with businesses and other stakeholders to create innovative skills solutions. 

We’re now looking for a Customer Service Co-ordinator to join us on a 12 month fixed-term contract. 

This is a varied customer service position with opportunities to interact with customers via telephone and email, as well as the scope to learn and grow within Lantra. 

As the Customer Service Co-ordinator, you will process technical awards, qualifications, NHSS certificates and card applications for the Lantra Provider network.  

Additionally, your duties will involve: 

- Advising customers on our products, services and the booking of training 
- Maintaining accurate records of any customer complaints or errors 
- Accurately marking externally assessed question papers and reporting their results on our online system 
- Identifying opportunities to improve systems and processes 
- Ensuring the confidentiality and integrity of all data 

To be considered, you will need:

- Experience of working in a customer service environment 
- Good telephone skills
- Strong communication skills, both written and verbal
- To be organised and have excellent attention to detail
- The ability to juggle different tasks successfully
- The ability to learn new systems and processes

To apply for the role of Customer Service Co-ordinator (Contract), please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Customer Service Co-ordinator, Contract, Customer Service Administrator, Customer Service Executive, Customer Services Representative, Customer Service Rep, Customer Services.