Learning and Development Training Manager
My client is a fast-growing and digital education company committed to supporting teaching and learning. This company embrace new ideas, innovative ways of working and open technologies and are committed to providing an inclusive and engaging workplace where everyone's contribution is valued.
This role is part of the HR team and will be pivotal in leading the ambitious development agenda for the coming year. Working closely with the Director of Customer Success, this role will support the recruitment, onboarding and development of employees hired into the Operational team to role competence. They are looking for a fantastic training design and delivery executive with a range of experience and ability to identify the gaps in capabilities and creatively address those.
This role will be a fast paced, high profile role working closely across the business and will suit someone with a passion for delivering learning interventions and strong coaching style.
Key role responsibilities:
* Lead and deliver a best in class company corporate induction for all employees
* Working in partnership with the Learning and Development Manager to drive the company wide development agenda and the execution of interventions from face to face coaching training to organising external providers
* To be the key L&D contact for the Sheffield site on the ground
* Through role modelling and behaviour, drive world class engagement scores across the operation working closely with the whole leadership team
* Create and deliver practical and engaging individual/group/whole team development plans , which will include classroom training, 1:1 coaching and e-learning
* Working with the resourcing team to use psychometrics and people data to ensure they are getting the best candidate fit.
* Record, monitor and evaluate ROI on a regular basis.
Key tasks and responsibilities:
* Design and deliver all training requirements for operational roles in terms of system, process and skills to ensure all recruits become competent team members
* Agree a detailed accreditation programme to attain role competence across key functions and embed this through an on-going quality framework designed to deliver customer excellence for all teachers and schools.
* Design and deliver an employee skills and engagement programme for all operational employees to work through within first six months of role for Operations
* Design a quality framework to coach and deliver high quality standards across all operational functions with minimum errors
* Identify develop and support key knowledge experts across each operational area ( guru's) to enable an optimum knowledge hub within Sheffield operation
* Be a knowledge expert to ensure a seamless transition from induction to 'high performing' for all staff
Education and Experience Requirements:
* Operational commercial background experience working with systems and processes day to day
* Experience in developing and delivering customer service training is preferred
* Experience in training needs analysis and addressing gaps to drive performance
* Some exposure to the Education sector, understanding of the challenges and cultures in schools is preferred
* Enthusiastic and can do approach
* Ability to motivate individuals
* A people-person with a strong desire to help others improve
* Highly organised and process-orientated
* Highly experienced facilitator, and confident in people management in training sessions
* Ability to communicate to all levels of the business
* Proven strong stakeholder management and influencing skills
* Demonstrable ability to challenge, build credibility and work with integrity at all levels within the organisation to influence behavioural changes
* Demonstrable ability to think both strategically and operationally with strong planning and scheduling skills
* Delivery focused with tenacity and ability to lead from the front
* Exceptional communication and presentation skills
* Experience of working with online learning software
Interviews to be held imminently for immediate start so apply now to join this exciting and dynamic digital education company
This role is part of the HR team and will be pivotal in leading the ambitious development agenda for the coming year. Working closely with the Director of Customer Success, this role will support the recruitment, onboarding and development of employees hired into the Operational team to role competence. They are looking for a fantastic training design and delivery executive with a range of experience and ability to identify the gaps in capabilities and creatively address those.
This role will be a fast paced, high profile role working closely across the business and will suit someone with a passion for delivering learning interventions and strong coaching style.
Key role responsibilities:
* Lead and deliver a best in class company corporate induction for all employees
* Working in partnership with the Learning and Development Manager to drive the company wide development agenda and the execution of interventions from face to face coaching training to organising external providers
* To be the key L&D contact for the Sheffield site on the ground
* Through role modelling and behaviour, drive world class engagement scores across the operation working closely with the whole leadership team
* Create and deliver practical and engaging individual/group/whole team development plans , which will include classroom training, 1:1 coaching and e-learning
* Working with the resourcing team to use psychometrics and people data to ensure they are getting the best candidate fit.
* Record, monitor and evaluate ROI on a regular basis.
Key tasks and responsibilities:
* Design and deliver all training requirements for operational roles in terms of system, process and skills to ensure all recruits become competent team members
* Agree a detailed accreditation programme to attain role competence across key functions and embed this through an on-going quality framework designed to deliver customer excellence for all teachers and schools.
* Design and deliver an employee skills and engagement programme for all operational employees to work through within first six months of role for Operations
* Design a quality framework to coach and deliver high quality standards across all operational functions with minimum errors
* Identify develop and support key knowledge experts across each operational area ( guru's) to enable an optimum knowledge hub within Sheffield operation
* Be a knowledge expert to ensure a seamless transition from induction to 'high performing' for all staff
Education and Experience Requirements:
* Operational commercial background experience working with systems and processes day to day
* Experience in developing and delivering customer service training is preferred
* Experience in training needs analysis and addressing gaps to drive performance
* Some exposure to the Education sector, understanding of the challenges and cultures in schools is preferred
* Enthusiastic and can do approach
* Ability to motivate individuals
* A people-person with a strong desire to help others improve
* Highly organised and process-orientated
* Highly experienced facilitator, and confident in people management in training sessions
* Ability to communicate to all levels of the business
* Proven strong stakeholder management and influencing skills
* Demonstrable ability to challenge, build credibility and work with integrity at all levels within the organisation to influence behavioural changes
* Demonstrable ability to think both strategically and operationally with strong planning and scheduling skills
* Delivery focused with tenacity and ability to lead from the front
* Exceptional communication and presentation skills
* Experience of working with online learning software
Interviews to be held imminently for immediate start so apply now to join this exciting and dynamic digital education company