IT Service Desk Engineer - Hosting / Networks

IT Service Desk Engineer - Hosting / Networks
Newcastle
Competitive Salary DOE + Excellent Company Benefits Package

Excellent career-development opportunity for a 1st or 2nd line IT technical support engineer to join a leading hosting / IT managed services brand.

We are a market leading company - providing ultra-reliable, flexible managed hosting, services and collocation to thousands of businesses nationwide.

With c400 staff based in several locations around the UK and customers across numerous business sectors, we offer a first class, fun working environment.

We are seeking Service Desk Engineers whose role it will be to provide high level remote and onsite IT technical liaison, end user support and network administration to our customers, with responsibility for the full lifecycle of incidents and problems. The position will require close working with all team in all levels of technical support and engineering.

Service Desk Engineer Key Responsibilities:

+ To resolve incidents and problems both directly from customers and through technical escalation
+ To use existing skills and knowledge as well as appropriate support resources to identify resolutions to customer incidents
+ To implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite
+ To administer customer networks as part of managed services provision
+ To provide proactive problem management though checking manufacture websites

Service Desk Engineer Required Skills and Experience:

+ Vast experience working in either 1st or 2nd line IT technical support
+ Vast experience in a customer facing environment
+ Exposure to and hands on experience of working within an IT service provider environment
+ Good understanding of Microsoft products. Basic experience of servers. 
+ Basic understanding of ISO/BSI and ITIL frameworks
+ Basic understanding of working with Service Level Agreements

Please note - Shift work may be required.

Benefits we offer:

+ From day one: Death in Service x 4 + Access to our Rewards Discount Programme
+ Lots of social events
+ From 3 months: Up to 5% enhanced matching employer’s pension contribution
+ The following benefits on successful completion of probationary period: Private Medical Care
+ Health Shield Cash plan which includes access to an employee assistance programme
+ Optional enrollment in the Bike to work scheme
+ Optional enrollment in childcare vouchers scheme
+ Performance related bonus scheme
+ We also offer complimentary: Fresh fruit. Soft drinks/ fruit juice, tea, coffee. A selection of breakfast foods at each location

You may have worked in the following capacities:
Junior IT Technician, Graduate IT Engineer, 1st Line Helpdesk Engineer, Data Centre Technician, Trainee IT Engineer, Infrastructure IT Support Engineer, Server Engineer, IaaS Engineer, Hosting Support Engineer, Data Centre IT Engineer, 1st Line Technical Support, 2nd Line Technical Support.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.