Telephone Assessor

Stoke-on-Trent, Staffordshire
Starting salary:  £16,781 per annum
26 Oct 2018
09 Nov 2018
Contract Type
Full Time

Staffordshire North & Stoke on Trent Citizens Advice

Telephone Assessor

Staffordshire Victim Gateway is commissioned by Staffordshire’s Office of the Police and Crime Commissioner to support victims of crime, providing information, advice and/or practical and emotional support to victims of crime helping them cope and recover from their experience and exercise their rights under the Victims Code, even if they have not reported the crime to the police.

We are looking to recruit a Telephone Assessor to join our busy team

The successful candidate will be responsible for contacting all victims of crime referred to the service by Staffordshire Police as well as responding to third party or self-referrals. Your role will be to complete an assessment of the victim’s needs and provide immediate and follow up information, advice and emotional support.  Applicants should possess a good telephone manner and have strong communication skills as well as being computer literate and used to working in a team.  Flexibility to work day evenings and weekends as well as Bank Holidays, on a rota basis is also required.

Hours:   37.5 hours (5 days out of 7) per week on a rota basis working from our Hanley office

Starting salary:  £16,781 per annum

Closing date for completed applications:  Friday 9 November 2018

Interviews will be held: Tuesday 20 November 2018

Please Note this position is subject to passing both DBS and Police vetting checks

Application packs:

Email:, visit our website or from Advice House, Cheapside, Hanley, Stoke on Trent. ST1 1HL