INBOUND SALES ADVISOR
INBOUND SALES ADVISOR CONTACT CENTRES
Job Number: 11164
Location: Loughborough Contact Centre (126)
Contract: Full Time / Permanent
Inbound Sales Advisor
£17,500 pa / £23,000 OTE
Technology is transforming the world in extraordinary ways. If you’re passionate about the latest innovations and about discovering how products can make a real difference to customers’ lives, then you can be part of shaping that transformation here at Carphone Warehouse, part of the Dixons Carphone Group.
Our contact centre in Loughborough is home to a professional, supportive team. Everyone can make a difference here. So while experience of making Inbound Sales calls and meeting targets would be a plus, it’s not essential. What’s really important is that you’re a fast, eager learner who’ll embrace our training and connect with people over the phone. You’ll also be able to keep focused under pressure because, like us, you’re definitely up for a challenge!
What responsibilities will I have?
The purpose of this role is to convert leads driven by marketing activity into sales whist maximising customer delight. To achieve this, it is the sales advisors role to explore the needs of the customer, offering a package that meets the customer’s individual requirements, taking into consideration Handset/Network/Tariff/Lifestyle.
We like to see our advisors approach every interaction with customers as an opportunity and to explore ways to increase sales and value added services such as insurance and accessories.
So what knowledge, skills and abilities do you need for this role?
- IT proficient
- Experience within a sales driven role - desirable
- Meeting and exceeding targets while maintaining accuracy and clarity of information
- Strong communication and influencing skills
- Focused, motivated and driven to succeed
What would we like to see from you?
- Commitment to excellence and demanding standards
- Attention to detail with ability to recognize and solve problems
- A team player able to work within a much larger corporate structure
- A keen interest to learn new skills while improving personal development
- Demonstrated ability to drive innovation and think creatively
Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. You’ll also have limitless opportunities to explore – whether that means building up new areas of expertise or taking your career in a different direction, potentially even with another brand in the wider Dixons Carphone group.
Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.