Lead Constituency Caseworker 

Livingston, West Lothian
Negotiable depending on skills/experience
22 Oct 2018
16 Nov 2018
Contract Type
Full Time

Lead Constituency Caseworker 

Angela Constance MSP is seeking a Lead Caseworker to assist with the provision of advice, help and support to constituents living in the Almond Valley. 

This is a full-time position based in the constituency office in Livingston

Hours: 35 per week, with occasional evening/weekend work required

Salary: Negotiable depending on skills/experience

Main Duties:

  • Manage and progress a case load to short deadlines using a case management system.
  • Support and supervise others and deputise for office manager. 
  • Draft correspondence to a high professional standard and liaise with members of the public and a wide range of organisations.
  • Ensure records are kept and information managed confidentially and in line with GDPR.
  • Attend surgeries and meetings as appropriate.
  • Provide research as required by MSP.
  • Diary management and planning.
  • Undertake any other general tasks to support an effective parliamentary office.

Key Skills and Experience:

  • Previous case work experience and ability to organise time and tasks.
  • Respond to issues quickly producing accurate information/research within tight time scales.
  • Experience of supervising or mentoring others. 
  • Ability to communicate effectively both orally and in writing with colleagues, constituents and external agencies.
  • Strong IT skills including Microsoft Office packages.
  • Ability to work independently and as part of a small team.

Closing date is: Friday 16 November 2018

How to apply:

To apply, send a copy of your CV, along with a supporting statement (of no more than one page) demonstrating how you meet the requirements.

Interviews will be held on: Monday 10 December 2018

Candidates invited to interview will be required to submit a written exercise prior to interview.