Service Advisor
Alfred Recruitment is delighted to be supporting one of Bristol's largest independent Car Dealers in their search for a Service Administrator in their Weston Super Mare branch
You will be the liaison between the customer and technicians and will be the face of the service department. You will enjoy working with customers to determine problems with their vehicle's and to provide technicians with accurate repair descriptions.
Your main duties will be:
??Greet customers, listen to requests, schedule appointments, estimate costs, and answer queries
??Communicate with customers with regards to vehicle problems/issues
??Communicate with technicians about vehicles statuses, and ensure that vehicle will be ready on time
??Act as an advocate for customers when communicating vehicle problems
??Liaise with technicians about parts ordering to ensure requisite parts are available when required, and communicate any time restrictions to customers in timely manner
??Maintain positive relationships with customers ensuring repeat business
??Display extensive knowledge about products and services
??Approach transactions with sales-minded professionalism and suggestively sell products and services to customers
??Process customer payments
??Demonstrate extensive knowledge of service department
??Work professionally as a member of the team, communicating information efficiently and effectively to other team members as required
??Ensure front line queries are dealt with promptly
This post is subject to a 6-month probation period and some of the works undertaken is of a confidential nature. The post-holder must at all times maintain confidentiality and work within the company's data protection parameters.
Salary up to GBP22,000 per annum, plus bonus & commission
Position: Full-time, Permanent. Monday to Friday 8am to 5.30pm; alternate Saturdays 8am to 1pm.
If you feel you have the skills and experience required for the above position, please forward your CV to one of our Consultants who will be more than happy to assist.
In line with GDPR Regulations, and 'By applying for a job through Alfred Recruitment LLP' you agree that we will process your details for the purpose of applying for this vacancy. We will have access to your personal information from your application and other materials you submit in support of your application. We will retain your personal information on our own systems to facilitate the administration of the recruitment process and we will share your application with the relevant hiring manager. We will not share your information for marketing purposes or with any third parties without your expressed consent. We will retain your information if you are unsuccessful for 6 months unless requested not to at which point your data will be deleted.
Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.