Customer Service Advisor Opportunities

Location
Bedford, Bedfordshire
Salary
Circa £19,500
Posted
17 Oct 2018
Closes
29 Oct 2018
Ref
NTXAW356787
Contract Type
Permanent

Customer Service Advisor Opportunities 
Bedford
Circa £19,500

37 hours per week (Mon-Fri between 8am-6pm + occasional Saturdays)

Part time hours will be considered

Can you remain calm and organised whilst dealing confidently with sometimes difficult situations? 

Our client’s Customer Services function is currently looking for people with a friendly and professional outlook to join their busy team.  Helping them to give excellent and comprehensive service to all their customers, their Customer Service Advisors deal with numerous queries on a daily basis and these roles will focus on responsive repairs. 

The organisation is a dynamic and ambitious 18,000 unit Housing Association based in Bedford and operating throughout the Oxford to Cambridge growth corridor. They employ 400 people, has an annual turnover in excess of £120m and a development programme that will see it build around 3,000 new homes over the next five years making it one of the top 25 of developing associations

Providing an excellent customer experience, you will respond to, action and manage all front-line telephone calls and other requests for information and assistance from residents, contractors and others.  You will go that extra mile to help people and will ensure that all relevant information is recorded. 

A ‘people person’, you will have excellent communication and customer care skills, combined with the ability to empathise with others and work well in a busy environment.  Previous contact centre experience is also desirable but not essential.

In return our client can offer a competitive salary, 28 days annual holiday (plus bank holidays) increasing with service, contributory pension, medical cover and lifestyle rewards.