IT Technical Support Engineer
- Recruiter
- Recruitment Genius
- Location
- Worthing, West Sussex, England
- Salary
- £22000 - £28000 per annum
- Posted
- 16 Oct 2018
- Closes
- 13 Nov 2018
- Ref
- 00088105
- Contact
- Recruitment Genius Ltd
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
This leading and award winning IT Professional Services provider is seeking an enthusiastic Software Support Engineer to join their team to provide 1st and 2nd Tier support across their range of Enterprise customers, within their Portfolio of IT monitoring and management solutions.
You will be joining a great team of people with a variety of skill sets (Networks, Systems and programming) that enjoy learning something new every day and maintaining high standards of service.
As a Software Support Engineer, you will be responsible for solving issues related to the solutions of their customers, this includes advising customers on how to utilise the tools effectively, having remote sessions to fix configurations and raising cases to the vendor where required.
This role also requires the candidate to document common issues, receive and provide training to the rest of the team and help the sales team with product demos and with some internal projects.
During the first three months of employment, the candidate will receive extensive training from experienced support engineers and senior engineers, therefore you must be keen to learn new technologies, such as monitoring protocols, SQL queries and PowerShell scripting.
Internal career progression is included with the role extending to a full Senior and/or Field engineer.
Responsibilities
- Open, update and close support cases on internal ticket system
- Troubleshoot installation through the web interface, SQL database and diagnostic file
- Maintain regular contact and work to support SLA's targets
- Hold remote session with customers
- Fix configurations in software
- Advise customers about best practices and best configurations
- Raise cases to the vendor
- Documentation of known bugs, issues and procedures in the internal wiki
Requirements
- One year experience in an IT support role
- Experience with different type of documentation
- Experience dealing with customers
- An understanding of IT systems, networks, virtualisation, storage and applications
- Have good communication & organisation skills
- Positive attitude
- Fast learner
- Be flexible and work on topics where you may not be an expert
- Attention to detail
Desirable skills (not essential)
- Experience with monitoring tools such as SolarWinds Orion, PRTG, Nagios, IBM Tivoli, HP Openview…
- Experience working with Network and Application Management protocols including SNMP, SNMP Traps, Syslogs, ICMP, WMI and Netflow
- SQL query knowledge including joins and data functions
- Working knowledge of LAN / WAN configurations, Switches, Routers and security appliances.
- Network administration and troubleshooting skills (DHCP/Static, TCP/IP, DNS).
- Understanding of Active Directory
- Scripting/programming knowledge in PowerShell, Perl, Python or similar
Benefits: Pension, Private Health Care
You will be joining a great team of people with a variety of skill sets (Networks, Systems and programming) that enjoy learning something new every day and maintaining high standards of service.
As a Software Support Engineer, you will be responsible for solving issues related to the solutions of their customers, this includes advising customers on how to utilise the tools effectively, having remote sessions to fix configurations and raising cases to the vendor where required.
This role also requires the candidate to document common issues, receive and provide training to the rest of the team and help the sales team with product demos and with some internal projects.
During the first three months of employment, the candidate will receive extensive training from experienced support engineers and senior engineers, therefore you must be keen to learn new technologies, such as monitoring protocols, SQL queries and PowerShell scripting.
Internal career progression is included with the role extending to a full Senior and/or Field engineer.
Responsibilities
- Open, update and close support cases on internal ticket system
- Troubleshoot installation through the web interface, SQL database and diagnostic file
- Maintain regular contact and work to support SLA's targets
- Hold remote session with customers
- Fix configurations in software
- Advise customers about best practices and best configurations
- Raise cases to the vendor
- Documentation of known bugs, issues and procedures in the internal wiki
Requirements
- One year experience in an IT support role
- Experience with different type of documentation
- Experience dealing with customers
- An understanding of IT systems, networks, virtualisation, storage and applications
- Have good communication & organisation skills
- Positive attitude
- Fast learner
- Be flexible and work on topics where you may not be an expert
- Attention to detail
Desirable skills (not essential)
- Experience with monitoring tools such as SolarWinds Orion, PRTG, Nagios, IBM Tivoli, HP Openview…
- Experience working with Network and Application Management protocols including SNMP, SNMP Traps, Syslogs, ICMP, WMI and Netflow
- SQL query knowledge including joins and data functions
- Working knowledge of LAN / WAN configurations, Switches, Routers and security appliances.
- Network administration and troubleshooting skills (DHCP/Static, TCP/IP, DNS).
- Understanding of Active Directory
- Scripting/programming knowledge in PowerShell, Perl, Python or similar
Benefits: Pension, Private Health Care