Casual Contact Centre Advisor

Old Trafford, Greater Manchester
15 Oct 2018
28 Oct 2018
Contract Type

Casual Contact Centre Advisor

£ Competitive

Old Trafford, Manchester

With over a hundred years of heritage, Manchester United is one of the all-time greats in the world of football. Over the decades, we have built on our strong football tradition which has enabled us to go from strength to strength. Whilst we have topped numerous competitions, our fan base has grown globally with over 659 million fans across the world from Hong Kong to Havana and from Singapore to South Africa.

The Ticketing & Membership Services department plays a major role in supporting the business to achieve Club revenue targets coupled with our vision to deliver world-class performance to our supporters both on and off the pitch.  We are continually investing in our own in-house Contact Centre to service our Season Ticket holders, Official Members and match ticket purchasers in both an outbound and inbound capacity.

Your main responsibilities will include selling tickets, Season Tickets, Memberships, Museum and Tours, car parking and concerts.  Accurately processing Home and Away match applications and dealing with general enquiries. You will primarily be dealing with customers on inbound and outbound calls from within our purpose-built Contact Centre but will also provide counter cover in our Ticket Office.

Located within the grounds of Old Trafford the Contact Centre is open 364 days a year. Our standard opening hours cover 8am to 8pm, Monday to Friday and 9am to 5pm on Saturdays, Sundays and Bank Holidays and you will need to be flexible and adapt to accommodate changing call volumes and business demands. To meet the requirements of the Club, we require flexibility to work around match days as you will be required to work evenings, weekends and match days.

Successful candidates will need to demonstrate a track record of achieving sales in a target-driven environment, along with a passion for delivering excellent Customer Service.  Although full training on our ticketing and telephony applications will be provided, previous Contact Centre sales experience would be highly desirable. Excellent communication skills, a professional telephone manner and the ability to establish and maintain good working relationships are also clearly essential.

Benefits include;

  • Complimentary lunch in our on-site restaurant
  • Complimentary on-site car parking (including match days)

 To apply for this role please use the online apply links provided.

Closing date 28th October 2018.

“Manchester United Limited is an Equal Opportunities Employer and recognises the importance of safeguarding children and vulnerable adults in our work place”