Software Support Advisor

£22,000 - £24,000 + Private healthcare after 12 months, Nuffield Health gym membership contribution,
12 Oct 2018
09 Nov 2018
Contract Type
Full Time


We currently have openings for two Customer Support Agents with a hotel background to join our team. If you love the hotel industry but not the hours that go with it, this could be an excellent opportunity to embark upon a new career. Ideal candidates would come from a front of house manager, revenue manager or assistant manager position.


Person specification

  • Excellent verbal and written communication skills
  • A positive and vibrant outlook
  • Friendly and approachable manner
  • Good team player
  • Experience with using the Hotel Executive PMS by Avon Data Systems or other PMS
  • Experience with a channel manager preferably Staah and / or SiteMinder

Customer Support Agents duties

  • Taking first line support – logging tickets, assisting the customer where possible
  • Channel management integrations
  • Hotel Executive PMS software configuration
  • Banquet EPOS configuration
  • Online training
  • Participation in the out of hours support rota from home
  • Full training will be provided


  • Competitive salary
  • Private healthcare after 12 months
  • Nuffield gym membership contribution
  • 25 days holiday per year plus bank holidays​


About the company

We provide technology solutions to the hospitality industry. We are a Bristol-based software company that has specialised in Property Management and Point-of-Sale systems for 30 years.

Please apply below.