Software Support Advisor

Location
Bristol
Salary
£22,000 - £24,000 + Private healthcare after 12 months, Nuffield Health gym membership contribution,
Posted
12 Oct 2018
Closes
09 Nov 2018
Ref
11637
Contract Type
Permanent
Hours
Full Time

 

We currently have openings for two Customer Support Agents with a hotel background to join our team. If you love the hotel industry but not the hours that go with it, this could be an excellent opportunity to embark upon a new career. Ideal candidates would come from a front of house manager, revenue manager or assistant manager position.

 

Person specification

  • Excellent verbal and written communication skills
  • A positive and vibrant outlook
  • Friendly and approachable manner
  • Good team player
  • Experience with using the Hotel Executive PMS by Avon Data Systems or other PMS
  • Experience with a channel manager preferably Staah and / or SiteMinder

Customer Support Agents duties

  • Taking first line support – logging tickets, assisting the customer where possible
  • Channel management integrations
  • Hotel Executive PMS software configuration
  • Banquet EPOS configuration
  • Online training
  • Participation in the out of hours support rota from home
  • Full training will be provided

Benefits

  • Competitive salary
  • Private healthcare after 12 months
  • Nuffield gym membership contribution
  • 25 days holiday per year plus bank holidays​

 

About the company

We provide technology solutions to the hospitality industry. We are a Bristol-based software company that has specialised in Property Management and Point-of-Sale systems for 30 years.

Please apply below.