Head of Customer Contact (Customer Service, Digital Services) SYHA72850

Are you passionate about developing, driving and delivering an excellent digital-first customer experience?

As an inspiring leader you may come from retail, financial services, housing or any sector.  Whatever your background you’ll be passionate about transferring your brilliant experience to successfully take on this new challenge.

Our client is developing a major digital-first and agile-led transformation plan, which will incorporate a new Customer Contact Department. Your key focus will be to lead this department and drive an excellent first line experience for all customers.

Job role and main aims

Our client has an ambitious plan to transform their business and you’ll lead on two key strands of it.

You’ll set up and lead their new Customer Contact Department, driving a distinctive and agile approach and fostering digital first and right first time.

You will also line manage their new Workspace Manager, so you will need the vision and imagination to work with them to transform their office spaces.

You’re a proven leader with experience of managing frontline customer services and driving change projects in a fast-paced, dynamic sector.  You care about customers and you’ll be able to tell us how you’ve engaged them.  You understand performance and have good analytical skills and a drive to get underneath the data.           

You would be joining a fantastic team, a Sunday Times Top 100 employer and an organisation. Our client is a forward thinking, innovative and ambitious organisation that’s passionate about providing high quality housing, health, care and wellbeing services across Sheffield City Region.

Benefits

• Generous holiday entitlement – 27 days annual leave, statutory bank holidays, plus an additional 4 days
• Excellent training including ongoing professional development and a leadership academy
• Excellent benefits including Rewards, an employee discount scheme,
• Westfield Health

Closing Date: 29 October 2018 at midnight

Interview Dates: 6 November (first round) and 13 November (final) 2018

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.