Brook Street

Customer Contact Advisor

Recruiter
Brook Street
Location
Newcastle upon Tyne, Tyne and Wear, England
Salary
Up to £9.94 per hour
Posted
12 Oct 2018
Closes
09 Nov 2018
Ref
HF1302
Contact
Nicole
Sectors
Public Sector
Contract Type
Temporary
Hours
Full Time

Customer Contact Advisor

We are delighted to support our well established and high profiled Government client in their search for Customer Contact Advisors. If you have an excellent telephone manner and display strong communication skills, read on for more information.

Contract: Full Time, Temporary (initially 6 months)
Hours: Full Time, Monday - Friday, between the hours 8 - 5
Pay Rate: 9
Location: Newcastle City Centre
Start dates available imminently.

Job Purpose

You will be proving exceptional customer service to those contacting the department via multiple channels (calls/emails/web), providing first line resolution for customers seeking advice or sharing information of concern and accurately recording this information onto appropriate systems.

Essential Skills and Experience

" The successful candidates will have experience in a customer service environment, and will ideally have skills in or a high level of confidence in delivering multi-channel customer service including complex query resolution, complaints handling and managing distressing/challenging conversations.

" Strong written and verbal communication skills, able to adapt communication style to suit a varied audience and present complex information in an accessible manner

" Competent in IT systems and data input into relevant systems, along with competent IT skills in MS Outlook, Excel and Word


Successful candidates will have to attend an interview with our client and undergo a Basic DBS (criminal record check).

To apply please submit your CV.

Apply for Customer Contact Advisor

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


Upload from your computer

Or import from cloud storage

Your Supporting Document must be a .doc, .pdf, .docx, .txt, .rtf, and no bigger than 8MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Fish4.co.uk by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Fish4.co.uk you agree to our terms and conditions and privacy notice. You should never be required to provide bank account details. If you are, please email us.