Level 2 IT Support Engineer - Infrastructure

Location
Huntingdon
Salary
Up to £25,000 doe + skills + 10% shift allowance + performance related bonus.
Posted
11 Oct 2018
Closes
08 Nov 2018
Ref
11864
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time

Level 2 IT Support Engineer - Infrastructure
Huntingdon (Cambridgeshire)
Up to £25,000 Depending on experience and skills + 10% shift allowance + performance related bonus.


We are a rapidly growing technology company that supports corporate and public-sector clients with world-class IT services, solutions and products. 

Our thinking is award-winning and we're constantly embracing exciting changes within our industry to ensure we're able to deliver exceptional solutions to our customers. We pride ourselves on having a different view and a better answer. 

Our Managed Services team are based from our offices in St Ives and our data centre facilities is in Huntingdon and provides a focused range of hosted and cloud services through our extensive portfolio, specifically designed to help customers align their IT functions to their core business requirements.

We're now recruiting for a Level 2 Infrastructure Engineer to join our busy team based from our Datacentre in Huntingdon. Working as part of a small handpicked team, you will help to provide and maintain the core services of our Managed Services. You will work on technical calls for all hardware and software-related issues raised by both customers and our in-house and remote management and monitoring solutions. Your primary responsibility will be to ensure logged tickets are updated within the agreed SLA’s for our customers

This means working carefully to understand the issue at hand, and then wither resolving it yourself or escalating it to the appropriate team, delivering a high standard of customer service to all customers in the process.

The ideal candidate will have a strong customer service focus, be a good communicator and be prepared to work a rolling two-week shift pattern with some weekend work included.

Level 2 IT Support Engineer Key Responsibilities

+ To provide proactive support and monitoring of all MS hosted environments.
+ To triage and help resolve issues raised by customers and internal users.
+ Backup monitoring and where required, liaising with third-party support for fault resolution.
+ The Implementation, configuration and maintenance of physical hardware, virtual machines and network devices.
+ The installation and removal of infrastructure hardware across multiple datacentres.

Skills and Experience:

+ An understanding of ITIL process and guidelines. 
+ An ability to work to tight deadlines and manage priorities.
+ Previous experience of working within an IT environment.
+ Service Desk software experience.
+ Excellent communication skills both oral and written.
+ Must be able to work on initiative and as part of a team.

Location: Based from our Datacentre in Huntingdon (Cambridgeshire).
Hours: Monday to Friday (37.5 hours per week) based on rolling two-week shift pattern which is typically: 07.00am to 14.30pm, 14.30pm to 23.000pm. On a rotating basis weekend work is required 08.30 to 10.00am. You may be required to participate in the company on call scheme, which you will be compensated for.
Salary: Up to £25,000 Depending on experience and skills + 10% shift allowance + performance related bonus.
Start date: ASAP

Benefits & Perks:

Includes: 25 days annual leave, life assurance, healthcare cash plan, employee assistance programme, on-line discounts & savings platform, free parking, free fruit, spot bonus scheme, recruitment bounty scheme, dress down Friday, free fruit, Fundraising, Sports & Social club. 

Additional Information:

+ Must have the right to live and work in the UK;
+ Must have full UK driving licence and access to own transport to get between sites;
+ Any offer would be conditional upon the successful candidate passing a full DBS national security vetting process - compliance to ISO27001, 
ISO20000 and ISO9001 is essential to our business. Quality, IT Service Management and Information security awareness, education and training are given regularly.

You may have worked in the following capacities:
2nd Line Support Engineer, Managed Services Support, Infrastructure Support Engineer, Hosting Support Engineer.

Interested? Apply here for a fast-track path to the hiring manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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