Dispatch & Customer Service Assistant

Job Purpose

Working as part of a small team to process and dispatch orders using multidisciplinary platforms; offering a high level of customer service and excellent administration support to ensure the smooth running of our dispatch facility

Role & Responsibilities

Performing routine administration tasks to ensure all orders are picked, checked and dispatched correctly

Dealing Promptly and efficiently with telephone and email enquiries

Assist in the management of returns and exchanges in a timely and efficient manner

Other administration tasks as required

Key Skills

Awareness of the importance of excellent customer service

Friendly, self-motivated, enthusiastic,  a good team player

Excellent interpersonal and communication skills

Efficiency, accuracy, attention to detail

Time management skills with the ability to multi-task

Excellent IT skills

Aptitude to work without direct supervision