Sales Administrator/Complaints Co-ordinator

Location
Loughborough, Leicestershire
Salary
£17,500 (doe)
Posted
11 Oct 2018
Closes
08 Nov 2018
Ref
1493R2R
Contract Type
Contract
Hours
Full Time

SALES ADMINISTRATOR / COMPLAINTS CO-ORDINATOR

Loughborough

(6 month fixed term contract)

C£17,500 (doe) Mon – Fri 8:30 am – 5:00 pm

We have a vacancy for an experienced Sales Administrator to join the small friendly Sales Co-ordination team of this well know local employer. The Sales Administrator will be responsible for handling sales enquiries and inputting of orders, as well as providing a professional complaint handling and resolution service. As the Sales Administrator you will thrive on being able to multi-task, processing manual and electronic orders accurately and efficiently as well as dealing with complaints in a professional manner.

Key responsibilities Sales Administrator:

 

  • Dealing with a varied range of sales enquiries; e.g. delivery progress, general price enquiries and order inputting
  • Timely and accurate order processing, in line with Company procedures
  • Providing customers with updates relating to overdue orders and balances
  • The provision of a professional complaint handling service, responding verbally and in writing
  • Provision of a professional enquiry and problem resolution service to customers
  • Development of the complaints handling process with the delivery of continuous improvement initiatives to continually enhance the existing process
  • Liaison with other Departments and our External sales team
  • Any other duty that can be reasonably expected

 

Personal Specification – Sales Administrator:

 

  • Proven experience within a customer service or sales role
  • Previous complaint handling experience – both verbal and written
  • Excellent communication skills both verbal and written
  • C grade in Maths and English Language GCSE or equivalent
  • Proficient in IT (Microsoft Office packages)
  • A team player who enjoys multi-tasking
  • Excellent accuracy and attention to detail