Network and Telephony Support Engineer

Market related
11 Oct 2018
08 Nov 2018
Cunningham Lindsey
Contract Type
Full Time

Network and Telephony Support Engineer

£Competitive salary plus benefits


Full Time, Permanent

We are looking for a dedicated Network and Telephony Support Engineer on a full-time permanent contract. Based in our Claims Centre in Glasgow, you will be responsible for supporting our busy teams’ telephony and IT system requirements.


About Cunningham Lindsey:

We’re Tailored Solutions, the Third Party Administration (TPA) arm of Sedgwick - a leading global provider of technology-enabled risk, benefits and integrated business solutions with 21,000 colleagues in 65 countries. We provide a broad range of claims services, including household and commercial property, motor and liability, as well as building related services such as building validation, subsidence, surveying and repairs.

We provide tailored risk management solutions for high volume, low value claims. We manage more than 150,000 household, commercial property, motor, liability and real estate claims every year.

Our people are as diverse as our products and services and as varied as our clients. We believe individuals from different backgrounds encourage an interesting working environment and creative approach to problem solving, so come and join the team.


Job description – Network and Telephony Support Engineer:

  • Responsible for implementation and support of telephony including new system
  • Local lifecycle management and capacity planning for telephony infrastructure
  • Technical oversight for I.T. and telephony systems management, hardware maintenance and associated applications
  • Planning and testing as required for telephony solutions
  • Develop and maintain claims centre I.T. and telephony solutions


Key Responsibilities include:

  • Deliver technical support to resolve telephony issues and to support the implementation of new solutions, including end-user device support.
  • Set up new or moving WAN/LAN connections for users and troubleshoot network/telephony/server issues.
  • Installation, configuration and maintenance of PCs, printers, phones and various peripherals
  • Phone system administration including call recording and monitoring and maintenance of backup processes
  • Create performance reports and provide support for operational teams with report content and call recording retrieval.
  • Implement and provide ongoing support of traditional and cloud Enterprise Telephony solutions.
  • Document and initiate annual disaster recovery testing requirements.
  • Be flexible in providing last minute support in the event of a surge - call routing, RAD messages, desk moves etc.

Desirable Skills and Experience:

  • Windows environment knowledge
  • Cisco server knowledge
  • Practical experience of supporting a multi user site
  • Ability to work under pressure
  • Strong problem solving and communication skills
  • Knowledge of networking, IP, LAN infrastructure
  • At least basic knowledge of firewall and cyber security methods and practices
  • Comfortable working alone, flexibility i.e. working hours where business needs require it
  • Strong people skills and the ability to be resourceful, as well as to make concise, independent and defensible decisions in often high-pressure situations
  • Diploma in ICT and Telecommunications Professional

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.