Payment Mangement Advisor - O2

Salary: £17,056 plus bonus (earning up to £18,532 with bonus paid twice yearly)
Location: Runcorn
Start Date: 12th November 2018
Shift/Hours: Candidates are able to choose between working either 40 hours per week or 37 hours per week on the below fixed shift pattern

40 hours per week (£17,056 per annum)
Monday: 10:30am - 7pm
Tuesday: 10:30am - 7pm
Wednesday: Off work
Thursday: 11:30am to 8pm
Friday: 10am to 7pm
Saturday: off work
Sunday: 10am to 6pm

37 hours per week (£15,990 per annum)
Monday: 9:30am to 8pm
Tuesday: 9:30am to 8pm
Wednesday: Off work
Thursday: Off work
Friday: 9:30am to 8pm
Saturday: Off work
Sunday: 10am to 6pm

Join our team, and you could be on the path to earning up to, £18,532 within our advisor family of roles and depending where your career takes you. It's a great chance to build a career with us, and you'll have the opportunity to progress as you develop your skills in the advisor role, earning more with each promotion you achieve. Our Performance Reward Scheme rewards our advisors who deliver exceptional customer experience, with the opportunity to earn 10% on top of your annual salary (paid in x2 6 monthly 5% payments).

In addition to working in a great office environment, you'll be eligible for some fantastic discounts and rewards, like 50% off your O2 airtime bill and cinema tickets, discounted holidays plus so much more with hundreds of our retail partners offering Capita employees great savings!

How do you know if you're right for the role? Here's what we're looking for:

You take pride in helping people. You always have.
You pick up the phone. You ask questions. You start conversations.
You know every customer is different.
You spend time with them. Building their trust. Understanding their needs.
You tell Rachel why you've barred her outgoing calls.
You come up with a solution for Ciara and give her a reason to smile today.
You speak to Sharif about his revised payment plan.
You're always learning. Every day. With every call.
You share what you know. You mentor others. You keep growing.
You bring your true self to work. You're adaptable, but you're still you.
You're proud of how far you've come. And so is your team.
You're always eager for more. There's room to progress. You know you can do it.
You wish you'd found this job sooner. You're glad you applied. You've never looked back.

How does that sound? Think you'd be a great fit? Here's a little more detail for you:

By listening, understanding and explaining to customers, you'll educate them out of debt. We'll train you to deliver a service that is consistent, friendly and reliable so that each of your customers feel valued and listened to - and what the next steps are when it comes to paying their bill. It can sometimes be difficult, but it's also very rewarding when you're able to help solve your customer's problem. It's also a great chance to build a career with us. Working with Capita means you'll also have access to some great benefits and rewards including:

• 30 days' holiday a year (including 8 bank holidays) This will increase over time, the longer you work with us the more leave you get!
• Option to buy more leave
• Free parking and free shuttle bus for Capita employees
• cycle to work scheme
• on-site restaurants and cafés, pool tables and quiet relaxation zones
• access to private dental care
• high street retailer vouchers.
• Our perks at work site includes lots of great discounts such as discounted cinemas tickets etc.

Not just a job but a career…….

With more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to start or further your customer service career. So if you are passionate about customer service, and want to contribute to the success of our partnerships, apply now.