Customer Service Executive
My client is looking for an experienced Customer Service Executive. Do you have a drive to deliver ground breaking service with a methodical approach? If this is you please continue to read.
In 1981, a family organisation was founded to deliver unrivalled PPE and Workwear products to key industries, nationally. Since that time, they have evolved to become one of the UK`s leading importers and distributors of Workwear & PPE. Retaining our family values, the third generation of the company`s founders took over the business in 2011, and they have grown rapidly ever since.
Today, they provide Workwear & PPE to organisations nationally, from their 40,000 ft2Distribution Centre in Fareham. They work with suppliers globally to source ethical, durable and compliant safety products, with a catalogue which is continuously updated and enhanced as new items and materials are developed.
You will be required to deal with all customer orders and enquiries directly for any accounts you are responsible for in a quick and efficient manner. Liaising with Customer Service Team Leader and Account Managers to ensure customers receive a consistent service throughout.
Your areas of responsibility will be:
" Establish and maintain a good rapport with all customers or potential clients
" Confidently promote the company brand and products to clients
" Deal with all incoming orders/enquiries in an efficient, effective and professional manner
" Seek to deliver the best experience to clients and make the process easier for them
Desired knowledge, skills & abilities:
" Possess `Customer care` skills which will allow customer needs and expectations to be satisfied whilst maintaining attention on the customer at all times.
" Excellent knowledge of MS Office, particularly Excel, Outlook and Word
" Strong communication and interpersonal skills
" Highly self-motivated and enthusiastic
" Outgoing and friendly and excellent at building rapport with clients
" Have excellent presentation, listening and consulting skills
" Be able to process a wide range of information and communicate it clearly to the client
" Impeccable organisational and time-keeping skills
" Ability to work well within a team and support colleagues when needed
In return for your hard work you will be rewarded with the following:
" Annual salary of £22,500
" 33 days annual leave including bank holidays
" Monthly commission
" Benefits package
If this role is of interest please do call Felix on 01483 302979