Branch Manager - Plumbers Merchant
- Recruiter
- Anonymous
- Location
- Irvine
- Salary
- 28000.00 - 32000.00 GBP Annual + COMPETITIVE PACKAGE
- Posted
- 09 Oct 2018
- Closes
- 06 Nov 2018
- Sectors
- Construction & Skilled Trades
- Contract Type
- Permanent
- Hours
- Full Time
Summary
To maximise profitable sales and control overhead expenses, in line with the business plan and overall company policy and strategy. To meet and exceed our customers' expectations in terms of the efficiency of the service we provide. Lead, develop and motivate your team to succeed in their role and progress their career.
Financial Impact:
*
Accountable for the financial performance of the branch.
*
Manage the Profit and Loss account, controlling unnecessary spend and maximising opportunities.
*
Effectively manage the branch budget to meet financial targets.
*
Actively seek opportunities with the team to increase sales opportunities for new, lapsed and existing customers.
*
Effectively increase profitable sales opportunities through correct product mix and merchandising in-line with company policy.
*
Build rapport with customers through excellent customer service, understanding their requirements and ensuring that the correct products are supplied; thus, securing the most profitable quotes and on-going business.
*
Use product knowledge to identify sales opportunities, offering advice and solutions to customers, therefore maximising profitable sales.
*
Accountable for the timely return of faulty/damaged goods and ensuring up-to-date accurate stock records and deliveries are processed correctly.
*
Analyse reports to seek opportunities for sales growth; communicating any decisions with the team.
People Management
*
Lead by example promoting Plumbase's business personality.
*
Positively motivate and lead the team to achieve branch and regional targets.
*
Quickly and efficiently deal with people management issues, as and when they arise.
*
Establish relationships and communicate effectively with colleagues, Regional Managers, customers and suppliers.
*
Conduct regular performance reviews with the team.
*
Actively identify own and the team's training needs.
General
*
Lead by example promoting Plumbase's business personality.
*
Positively motivate and lead the team to achieve branch and regional targets.
*
Manage the team to meet operational/service improvements, resolving issues and delivering objectives.
*
Actively identify own and the team's training needs.
*
Effectively recruit, induct and retain new employees.
*
Quickly and efficiently deal with people management issues, as and when they arise. Establish relationships and communicate effectively with colleagues, Regional Managers, customers and suppliers.
*
Conduct regular performance reviews with the team.
*
Actively identify own and the team's training needs.
*
Provide on the job training, guidance and coaching to all members of the team.
*
Role model excellent customer service.
Must Have's
Experience of managing and leading a team, Experience of working in a sales and customer service environment, Strong customer service skills and able to build rapport, Excellent communications skills be that in person, on the phone or via email, Strong people management skills including performance management and training, Experience of training and developing teams, An enthusiast motivator who can get thr best from people, Track record of improving sales. Profit and loss accountability experience, Able to deal with constantly changing priorities, Excellent team leadership skills, Strong numerical skills, Experience of driving sales whilst reducing costs, Full UK Driving licence
To maximise profitable sales and control overhead expenses, in line with the business plan and overall company policy and strategy. To meet and exceed our customers' expectations in terms of the efficiency of the service we provide. Lead, develop and motivate your team to succeed in their role and progress their career.
Financial Impact:
*
Accountable for the financial performance of the branch.
*
Manage the Profit and Loss account, controlling unnecessary spend and maximising opportunities.
*
Effectively manage the branch budget to meet financial targets.
*
Actively seek opportunities with the team to increase sales opportunities for new, lapsed and existing customers.
*
Effectively increase profitable sales opportunities through correct product mix and merchandising in-line with company policy.
*
Build rapport with customers through excellent customer service, understanding their requirements and ensuring that the correct products are supplied; thus, securing the most profitable quotes and on-going business.
*
Use product knowledge to identify sales opportunities, offering advice and solutions to customers, therefore maximising profitable sales.
*
Accountable for the timely return of faulty/damaged goods and ensuring up-to-date accurate stock records and deliveries are processed correctly.
*
Analyse reports to seek opportunities for sales growth; communicating any decisions with the team.
People Management
*
Lead by example promoting Plumbase's business personality.
*
Positively motivate and lead the team to achieve branch and regional targets.
*
Quickly and efficiently deal with people management issues, as and when they arise.
*
Establish relationships and communicate effectively with colleagues, Regional Managers, customers and suppliers.
*
Conduct regular performance reviews with the team.
*
Actively identify own and the team's training needs.
General
*
Lead by example promoting Plumbase's business personality.
*
Positively motivate and lead the team to achieve branch and regional targets.
*
Manage the team to meet operational/service improvements, resolving issues and delivering objectives.
*
Actively identify own and the team's training needs.
*
Effectively recruit, induct and retain new employees.
*
Quickly and efficiently deal with people management issues, as and when they arise. Establish relationships and communicate effectively with colleagues, Regional Managers, customers and suppliers.
*
Conduct regular performance reviews with the team.
*
Actively identify own and the team's training needs.
*
Provide on the job training, guidance and coaching to all members of the team.
*
Role model excellent customer service.
Must Have's
Experience of managing and leading a team, Experience of working in a sales and customer service environment, Strong customer service skills and able to build rapport, Excellent communications skills be that in person, on the phone or via email, Strong people management skills including performance management and training, Experience of training and developing teams, An enthusiast motivator who can get thr best from people, Track record of improving sales. Profit and loss accountability experience, Able to deal with constantly changing priorities, Excellent team leadership skills, Strong numerical skills, Experience of driving sales whilst reducing costs, Full UK Driving licence