Brook Street

Operational Delivery Specialist

Recruiter
Brook Street
Location
Reading, Berkshire, England
Salary
Up to £22500 per annum
Posted
09 Oct 2018
Closes
06 Nov 2018
Ref
HE5841
Contact
Catherine
Sectors
IT, IT Support
Contract Type
Temporary
Hours
Full Time

Operational Delivery Specialist
Thames Valley Park, Reading
Contract is until June 2019 initially

Brook Street is currently working on behalf of our Global IT Client to recruit a Premier Operational Assist Delivery Specialist (a Customer Services role). This is a contract role based in Reading until 30th June 2019 initially.

As a Brook Street contractor you will be entitled to 25 days holiday per annum, 8 days paid Bank Holidays pro rota, discounted gym membership, use of the onsite health facility, access to online learning and training, free parking and an excellent subsidised restaurant.

Salary: £22,500 per annum, based on experience, plus benefits

Job Description
In this role you will be aligning the mission of the Service Centre to the Premier service needs of our customers through centralisation, delivery efficiency, accuracy, and consistency in experience. A Service Centre Delivery Specialist will deliver high quality service(s), assist with defining as well as identifying continuous improvements of service definitions, work flow processes and appropriate on-boarding and support of delivery specialists.

In this role you will drive Delivery & Operational Excellence for Company Delivery personnel, by delivering catalogued services following defined work instructions with high quality and within the defined Service Level Agreement/Operating Level Agreement (SLA/OLA) targets. You will also drive efficiency by contributing to organisation and consistent experiences for our Company Delivery Community and customers by being able to identify opportunities to positively affect/impact business results and customer experiences.

Responsibilities
" Assist the Delivery personnel in identifying reactive customer cases
" Provide quality delivery of service centre catalogue items in line with catalogue process descriptions, SLAs & guidelines.
" Carry out regular quality reviews and log all issues; taking action when needed.
" Work with the Service Centre delivery leads/managers to improve internal processes/policies.
" Promote teamwork and collaboration through a positive attitude and effective communication.
" Promote cross-regional collaboration and support the global community

Service Specific Responsibilities:
" Manage Axis Contract Decrement requests through Premier Billing Tools
" Follow work flow to determine type of request, pricing, contract/list rate for Axis Contract Decrement Requests
" Close Axis Billing Pages for Axis Contract Decrement requests
" Send Completion Email to TAM for Axis Contract Decrement
" Supplier resources will manage and support the activities related to SAB Transfer and SKU Swaps requests following a well-defined work flow.
" Receive Email from Requestor for Incident Transfer/SKU swap in RMS
" Follow work flow to determine if request can be completed
" Send out of scope, confirmation, or business rule violation email
" Complete request utilising work flow
" Send Completion Email to TAM for SAB Transfer and SKU Swap requests

Candidate Requirements
" Experience in an enterprise support and/or customer service environments
" Knowledge of support, customer service delivery and/or the consulting industry.
" Working knowledge of Office Suite

Qualifications
" ITIL Foundation Certificate and Microsoft Certified Professional certification desirable.
" Bachelor Degree and 2+ years of relevant experience.
" Attention to details including ability to document and quickly reference information.
" Prioritisation and time management skills
" Excellent customer service skills
" Proven problem-solving and adaptability skills and the ability to think critically and use a logical approach to determine the best solution/innovative ideas.
" Able to develop and maintain good working relationships across functional groups.
" Strong written and verbal communication skills.

Deadline for CV submission: Thursday 11th October @ 2

Apply for Operational Delivery Specialist

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


Upload from your computer

Or import from cloud storage

Your Supporting Document must be a .doc, .pdf, .docx, .txt, .rtf, and no bigger than 8MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Fish4.co.uk by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Fish4.co.uk you agree to our terms and conditions and privacy notice. You should never be required to provide bank account details. If you are, please email us.