Parts Advisor - Oxford
I am working with a lovely Parts Manager, within a commercial vehicle dealership, they are very good at what they do and as a result are looking to expand their team to include a fourth Parts Advisor. This will be 100% front counter work, dealing with customers, taking orders over the phone ensuring a professional and positive attitude is held at all times. This role will be based in Oxford so if you live within the vicinity and think you have the skill set to get the job done and well then, I would love to speak with you.
The Role
- To develop and maintain high standards of customer service in order to maximise the sale of parts
- Interpreting customer and workshop requirements whilst advising customers on the pricing of the parts
- Matching orders against stock within the parts department and inform customers on availability as well as delay in terms of ordering the parts in, for them to either be sold directly to the customer or for them to be fitted in their vehicle
- Ensuring all order are accurately recorded onto the system, including invoicing and any documentation for despatching parts
- Comply with and maintain company policies, standards and procedures relating to quality and customer care within your department
- To conduct all transactions with customers with the utmost courtesy
Who we are looking for:
- Experience working within parts is essential
- You must have good communication skills, along with an excellent telephone manner
- You will be able to identify all customers needs both external and internal through the use of computerised stock control and electronic catalogues
- An enthusiastic and self-motivated individual
- Be able to efficiently work under pressure
What's on offer?
GBP25,000 - GBP27,000 basic
GBP200 per month in bonus (after probation period)
Hours: Monday - Friday 8am - 5pm, Saturday are currently 1 in 3, just the morning
HCP International is acting as an Employment Agency in relation to this vacancy.