Mortgage Manager
- Recruiter
- Anonymous
- Location
- Milton Keynes
- Salary
- 25000.00 - 35000.00 GBP Annual + Fantastic company benefits
- Posted
- 06 Oct 2018
- Closes
- 03 Nov 2018
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Our client is a leading mortgage broker with a strong market presence and unrivalled reputation. They provide professional advice in mortgages and related protection products to both new customers and their existing bank of residential and commercial mortgage customers.
Due to recently moving to brand new offices and company growth we are on the hunt for an experienced Mortgage Manager to join their successful team. This is a permanent opportunity to join a company which has substantial growth plans
The Mortgage Manager Successful candidate will be responsible for:
* Regular call listening - feeding back to staff and training on any weak areas to help the company achieve customer excellence - feeding back to management and to staff within the regular 1-2-1 meets
* In charge of the administrators and underwriting team
* Staff 1-2-1's in admin/underwriting
* Managing and monitoring diaries and workloads ensuring staff are maintaining high levels of customer service (for admin and underwriters)
* Helping develop and enhance systems in place to streamline processes
* Taking charge of customer reviews and responded accordingly
* Assist management with adhoc reviews, including feedback and monitoring
* Trend analysis and reporting
* Provide management support with daily duties
* Aid staff performance improvement plans
* HR responsibilities in terms of holidays and back to work interviews
What we look for in a Mortgage Manager:
* Direct relevant experience as a Mortgage Manager ideally from a customer service back ground
* Experience in working in a Managerial position for at least 4 years at a managerial level
* Fully CeMAP qualified
* Proven track record of managing a team who exceeds targets
* Strong communication and analytical skills
Their teams consistently deliver results and the successful Mortgage Manager can expect a wage of up to GBP35,000 (negotiable) per annum including bonuses.
Interviews for this opportunity are taking place immediately, with a flexible start date on offer for the right candidate so do not delay. Apply today for the Mortgage Manager and we will provide you with more information. For more information on this role / other similar Financial role please contact Bobby at (0161) (416) (6136)
Due to recently moving to brand new offices and company growth we are on the hunt for an experienced Mortgage Manager to join their successful team. This is a permanent opportunity to join a company which has substantial growth plans
The Mortgage Manager Successful candidate will be responsible for:
* Regular call listening - feeding back to staff and training on any weak areas to help the company achieve customer excellence - feeding back to management and to staff within the regular 1-2-1 meets
* In charge of the administrators and underwriting team
* Staff 1-2-1's in admin/underwriting
* Managing and monitoring diaries and workloads ensuring staff are maintaining high levels of customer service (for admin and underwriters)
* Helping develop and enhance systems in place to streamline processes
* Taking charge of customer reviews and responded accordingly
* Assist management with adhoc reviews, including feedback and monitoring
* Trend analysis and reporting
* Provide management support with daily duties
* Aid staff performance improvement plans
* HR responsibilities in terms of holidays and back to work interviews
What we look for in a Mortgage Manager:
* Direct relevant experience as a Mortgage Manager ideally from a customer service back ground
* Experience in working in a Managerial position for at least 4 years at a managerial level
* Fully CeMAP qualified
* Proven track record of managing a team who exceeds targets
* Strong communication and analytical skills
Their teams consistently deliver results and the successful Mortgage Manager can expect a wage of up to GBP35,000 (negotiable) per annum including bonuses.
Interviews for this opportunity are taking place immediately, with a flexible start date on offer for the right candidate so do not delay. Apply today for the Mortgage Manager and we will provide you with more information. For more information on this role / other similar Financial role please contact Bobby at (0161) (416) (6136)