Salary | (£29,000 - £30,500)
Full time | Permanent | 35 Hours Per Week
Region | Merseyside
Location | 12 Hanover Street, Liverpool, L1 4AA
Job Type | Information Technology
Closing Date | 14/10/2018
Ref No | 734
As an organisation Onward is relatively new, but our legacy stretches back over 50 years. In April 2018, the five member associations - Contour Homes, Liverpool Housing Trust, Ribble Valley Homes, Hyndburn Homes and Peak Valley Housing Association – came together under the Onward brand and now operate as a single organisation.
Onward is a not-for-profit organisation, committed to the regeneration and sustainability of the North West region, with a primary focus on making a positive difference in the communities we serve.
As part of a continued focus on developing and shaping our customer services and supporting our wider operational teams, we are looking for an Infrastructure Analyst to join our ICT team.
Reporting to the Infrastructure and Systems Manager, you will provide advice, support and guidance to business users for a broad range of client side ICT technologies, devices and applications and responsible for their installation, configuration and maintenance. You will diagnose and resolve incidents, requests and problems, across the full service desk workloads, priorities and escalating where appropriate in a timely manner and deal with service desk calls as required. You will support the day to day operations of ICT Infrastructure systems, ensuring that all systems and solutions are fit for purpose and fully documented.
It is essential you have experience of working in a service desk environment with ITIL methodologies, delivering high levels of customer services within a SLA environment. Providing a professional service to our customers, you will have experience of installing, configuring and supporting a wide range of desktop hardware, software and security systems including implementing Microsoft technologies. You will have an understanding of the practices and environments of the housing sector.
How to Apply
Click the apply button and follow the instructions.
You will be directed to Onward’s career page where you will be required to complete an application form.
NO CVs – NO AGENCIES