IT Systems Engineer

This company is looking for a suitable candidate to join their small team, helping to provide and support IT systems for small businesses.

The support part of the role includes:
- First, second and some third line helpdesk, including taking an issue forward to further stages where required.
- Troubleshooting and resolving computer workstation, server and network faults
- Installing and configuring desktop and server software
- Performing server-side systems administration tasks such as adding users, changing passwords etc.
- Logging support queries and keeping asset management records up to date

Most support work is undertaken remotely and over the telephone, although on-site work is sometimes required.

The role also includes:
- Helping to design and implement IT solutions for businesses
- Helping to formulate quotations and costs for products and services
- Researching and recommending products for customers
- Testing new products and technologies
- Helping to install and configure networks and IT services for businesses

The majority of the time will be office-based but there will be many opportunities for visiting customers to perform support work and installations.

As they are a small company, there may be opportunities to be involved in other aspects of the business.
Virtually all of their work is business-to-business; we sometimes deal with home users but these are usually home workers or self-employed.

Based in the East Croydon area their office is within close walking distance of Woodside Tram Station. They are prepared to match skills and experience with a salary of between £22,000 to £26,000.

To be considered you will ideally have at least 2 years experience supporting a variety of user systems and have worked in a 1st / 2nd line Support environment on a Helpdesk with some experience of escalated 3rd line tasks and issues.

You must be confident, articulate and quick to learn new technologies and software systems. 

Key Skills and Experience

- Integrity / Teamwork
- Self-motivated training and development
- Server networking (DHCP, DNS, RRAS, TCP/IP)
- Backup regime best practices, implementation and diagnostics
- Firewalling & switching (Port number, routing, network fault diagnosis)
- Remote working (RRAS, VPN, RDP)
- User support (Unlock accounts, password creation, password changes)
- Exchange / Office365
- Printer support (network printing, all common troubleshooting)
- Experience with Hypervisors (specifically Hyper-V)

Experience:
- Support/Helpdesk: 2 years (Required)
Licence:
- Driving License (Preferred)
Language:
- English (Required)