Service Desk Operator

Vacancy Reference:  00875

Service Desk Operator

Full Time, Permanent

Salary: £19,202 - £21,414 per annum

Swansea

An opportunity has arisen for a Service Desk Operator within the Information Technology and Systems team at the University of Wales Trinity Saint David’s Swansea campus.

You will provide a single point of contact for end users to receive support and maintenance within the University’s managed desktop environment. You will log requests and incidents via the IT Service Desk system and will provide end-user assistance in person, by telephone, or via e-mail in a timely and accurate manner. The post will be based on the IT Service Desk on our SA1 campus providing 1st line IT support to students and staff, but may also involve installing, diagnosing, repairing, maintaining, and upgrading local PC hardware and equipment to ensure optimal workstation performance when required.

You will require:

•             A good level of general education

•             Excellent customer service skills, experience of dealing with people both on the phone and in person

•             Previous experience in providing high quality technical support

•             Previous experience of using IT Service Desk software to log issues/requests

•             Good technical knowledge including PC Hardware, Software and basic networks

In return for meeting the above criteria, the University offers 28 days annual leave entitlement, plus 8 statutory days and 4 University closure days per year, an employer pension scheme, access to employee benefits & discounts with major high street brands and a highly technical and innovative place to work.

Closing date: 19^th October 2018, 5pm

For further information about the position and an application form, visit the University's website: www.uwtsd.ac.uk/jobs/ or alternatively contact the Human Resources Department on 01267 676842 or humanresources@uwtsd.ac.uk      

Please note: in order to apply and be considered for the post you will need to complete an application form, as CVs are only accepted as supporting documents to a completed form. 

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