Service Desk Technician

Swansea, (Abertawe)
£19,202 - £21,414 per annum
05 Oct 2018
21 Oct 2018
IT, IT Support
Contract Type
Full Time

Vacancy Reference:  00876

Service Desk Technician

Full Time, Permanent

Salary: £19,202 - £21,414 per annum


An opportunity has arisen for a Service Desk Technician within the Information Technology and Systems team at the University of Wales Trinity Saint David’s Swansea campus.

You will provide 1st and 2nd line IT support for end users to receive support and maintenance within the University’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. You will also troubleshoot problem areas via our IT Service Desk system (as well as in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

You will require:

  • Excellent customer service skills
  • Previous experience in providing technical support
  • Previous experience of using IT Service Desk software
  • Previous experience of common software tools, components and peripherals
  • Working knowledge of PC Hardware
  • Basic understanding of computer networks in a corporate environment

In return for meeting the above criteria, the University offers 28 days annual leave entitlement, plus 8 statutory days and 4 University closure days per year, an employer pension scheme, access to employee benefits & discounts with major high street brands and a highly technical and innovative place to work.

Closing date: 21st October 2018, 5pm

For further information about the position and an application form, visit the University's website: or alternatively contact the Human Resources Department on 01267 676842 or

Please note: in order to apply and be considered for the post you will need to complete an application form, as CVs are only accepted as supporting documents to a completed form. 

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