Business Analyst / Service Delivery Analyst

Job Title: Service Redesign Business Analysts - 4 roles available

Location: Kendal, Cumbria

Salary: £29,055 - £31,401per annum

Job Type: Fixed term, full-time (37 hours per week), flexi time scheme

Closing date: Monday 29th October 2018

Interviews will be held on: Tuesday 13th November 2018

The Council serves an area that includes two national parks, with the majority of the stunning Lake District National Park in their district, as well as western parts of the Yorkshire Dales National Park. With friendly communities, low crime rate, cultural attractions and stunning locations working there makes an attractive proposition for one and all.

They have recently embarked on an innovative and forward thinking journey, implementing their Customer Connect Programme which will transform the way we deliver services, by maximising digital technology and putting customers at the heart of everything they do. The programme will improve services by allowing their valued customers to do business with them in a simpler way. Through Customer Connect their continued aim is to elevate the District as the 'best place to live, work and explore'…would you like to join them, share the experience and make a difference…?

The Role:

As a member of the newly created Service Redesign Team you will be responsible for analysing processes and identifying opportunities for customer-focussed improvements.

Customer Connect is the organisation's business transformation programme and is key to modernising the way services are delivered across the council. The programme will transform the way their people work and the way their customers will interact with them through process redesign and introducing new technology.

If you want to play a role in the future design of a visionary and forward thinking local government organisation, supported by a programme team of like-minded colleagues to improve the way services are delivered to the public, then this is the role for you. With excellent communication skills, the ability to develop and maintain excellent working relationships with a wide and diverse customer base, including service representatives, you will be responsible for planning, leading and supporting service review workshops. An ability to engage, support and challenge other staff in an environment that stimulates curiosity and excitement; bringing the aims and benefits of the programme to life whilst identifying opportunities for customer-focussed improvements is a key requirement of this role.

The Candidate:

If you share their passion to simplify their customers experience, drive continuous improvement, provide creative solutions to improve the customer experience then we would like to hear from you.

Please click on the APPLY button and CHECK YOUR EMAILS for the link to the Council's careers page.

Candidates with experience of Business Analyst, Systems Analyst, Service Analyst, Business Systems Analyst, Business Process Analyst, Requirements Analyst, Business Solutions Analyst, Service Review Analyst, Functional Consultant, Product Analyst may also be considered for this role.