Careers Adviser, Greater Manchester, GBP20,000
- Recruiter
- Anonymous
- Location
- Lancashire
- Salary
- 20000.00 - 25000.00 GBP Annual
- Posted
- 04 Oct 2018
- Closes
- 01 Nov 2018
- Sectors
- Sport & Leisure
- Contract Type
- Permanent
- Hours
- Full Time
Careers Adviser
- Greater Manchester
- Full-Time
- Permanent
- GBP25,000 per year
The main purpose of the role: To deliver effective, labour market focused, careers information, advice and guidance to customers across Greater Manchester. Ensure customers receive a multi-channel National Careers Service (NCS) offer, personalised to meet individual needs, to develop career management skills, encourage independence and lead to sustained learning and job outcomes.
Key Responsibilities:
- Manage a wide range of customers by caseload to achieve targets, specifically sustained employment or sustained learning.
- Utilise labour market information and employer links in order to support customers to achieve required outcomes for sustained employment.
- Develop and maintain effective relationships with key partners and agencies in order to generate a flow of eligible and appropriate new customers.
- Receive referrals of new customers from partners or via the telephone and internet NCS Gateway, and carry out an assessment of need, identifying the type and level of support required.
- Deliver personalised support to customers via appropriate channels including through social media, email, telephone, SMS, group workshops, face to face sessions and webinars. The provision is 'digital by default'.
- Produce a high-quality action plan for each customer and ensure levels of service in initial interactions achieve customer satisfaction.
- Plan, deliver and evaluate group sessions for appropriate customers, including webinars.
- Work proactively with colleagues (National Careers Service Assistants) to maximise the tracking of customer outcomes and ease the evidence generation process.
- Carry out associated administration work including report writing, usage of CRM system, collecting and analysing management information, evaluating service delivery and the audit and review of own records.
- Ensure compliance with requirements of the National Service Standards and ensure delivery exceeds minimum Skills Funding Agency, Ofsted and Matrix standards.
- Take part in observations, assess own delivery, and act on feedback, including undertaking CPD.
- Work across multiple sites in Greater Manchester as required.
- Additional or alternative duties as reasonably required by the Company.
Customers include:
- Adults aged 19; Jobcentre Plus, FE Colleges and learning providers; Employers; specialist providers; Colleagues within the Manchester Growth Company; Probation Service; providers of support for offenders and ex-offenders.
- There are no line management or budget responsibilities associated directly with this role.
Essential Skills:
- Must hold NVQ level 3 in Advice & Guidance with a willingness to work towards Level 4 or possess a higher qualification at Level 4, DipCG or equivalent.
- Ability to work in a target driven environment, with a focus on the successful achievement of outcomes for NCS customers.
- High level guidance skills, with the ability to deliver one-to-one and group sessions to at least Grade 2 standard.
- Ability to use digital channels and platforms in the delivery of information or advice and guidance. This includes the usage of specific online tools and websites; text (SMS); email; Skype; Facebook; Twitter and other relevant social media channels.
- Ability to deliver effective IAG on the telephone.
- Ability to deliver or support group sessions.
Experience:
- Recent experience of delivering job or learning outcomes in a target driven environment.
- Experience of proactively using a Customer Relationship Management System (CRM).
- Experience of managing a caseload of customers for whom specific outcomes are achieved in a guidance, skills or welfare to work setting
- Greater Manchester
- Full-Time
- Permanent
- GBP25,000 per year
The main purpose of the role: To deliver effective, labour market focused, careers information, advice and guidance to customers across Greater Manchester. Ensure customers receive a multi-channel National Careers Service (NCS) offer, personalised to meet individual needs, to develop career management skills, encourage independence and lead to sustained learning and job outcomes.
Key Responsibilities:
- Manage a wide range of customers by caseload to achieve targets, specifically sustained employment or sustained learning.
- Utilise labour market information and employer links in order to support customers to achieve required outcomes for sustained employment.
- Develop and maintain effective relationships with key partners and agencies in order to generate a flow of eligible and appropriate new customers.
- Receive referrals of new customers from partners or via the telephone and internet NCS Gateway, and carry out an assessment of need, identifying the type and level of support required.
- Deliver personalised support to customers via appropriate channels including through social media, email, telephone, SMS, group workshops, face to face sessions and webinars. The provision is 'digital by default'.
- Produce a high-quality action plan for each customer and ensure levels of service in initial interactions achieve customer satisfaction.
- Plan, deliver and evaluate group sessions for appropriate customers, including webinars.
- Work proactively with colleagues (National Careers Service Assistants) to maximise the tracking of customer outcomes and ease the evidence generation process.
- Carry out associated administration work including report writing, usage of CRM system, collecting and analysing management information, evaluating service delivery and the audit and review of own records.
- Ensure compliance with requirements of the National Service Standards and ensure delivery exceeds minimum Skills Funding Agency, Ofsted and Matrix standards.
- Take part in observations, assess own delivery, and act on feedback, including undertaking CPD.
- Work across multiple sites in Greater Manchester as required.
- Additional or alternative duties as reasonably required by the Company.
Customers include:
- Adults aged 19; Jobcentre Plus, FE Colleges and learning providers; Employers; specialist providers; Colleagues within the Manchester Growth Company; Probation Service; providers of support for offenders and ex-offenders.
- There are no line management or budget responsibilities associated directly with this role.
Essential Skills:
- Must hold NVQ level 3 in Advice & Guidance with a willingness to work towards Level 4 or possess a higher qualification at Level 4, DipCG or equivalent.
- Ability to work in a target driven environment, with a focus on the successful achievement of outcomes for NCS customers.
- High level guidance skills, with the ability to deliver one-to-one and group sessions to at least Grade 2 standard.
- Ability to use digital channels and platforms in the delivery of information or advice and guidance. This includes the usage of specific online tools and websites; text (SMS); email; Skype; Facebook; Twitter and other relevant social media channels.
- Ability to deliver effective IAG on the telephone.
- Ability to deliver or support group sessions.
Experience:
- Recent experience of delivering job or learning outcomes in a target driven environment.
- Experience of proactively using a Customer Relationship Management System (CRM).
- Experience of managing a caseload of customers for whom specific outcomes are achieved in a guidance, skills or welfare to work setting