Customer Service Specialist
- Recruiter
- JR Personnel
- Location
- Loughborough, Leicestershire
- Salary
- £9.81 per hour
- Posted
- 04 Oct 2018
- Closes
- 01 Nov 2018
- Ref
- T2911
- Contract Type
- Temporary
- Hours
- Full Time
JR Personnel are an employment agency acting on behalf of a client who is looking for:-
Position Summary:
Day-day delivery of a dedicated area, duties will include but are not limited to, order entry /processing, quotation preparation, customer returns/credit/re-invoices, complaint management and general resolution of customer support and enquiries both verbal and written. Act as first point of contact for all external/internal customer service queries and are key to ensuring customers view Thermo Fisher Scientific as the company to partner with.
Job Responsibilities:
- Handles and responds to all types of customer service issues, orders and general enquiries through a variety of channels – including phone, e-mail, fax and web.
- Identifies required products, including any additional items necessary for use, optional extras and service options.
- Participate in the departmental training plan and commit to a focus on continuous personal improvement.
- Takes responsibility for customer follow-up and communication.
- Owns customer issues and works with a wide range of stakeholders to solve them, providing a high and efficient level of customer service.
- Strives to exceed set SLA’s and Individual/Department/Company KPI’s.
- Empowered to resolve complex or difficult customer queries seeking support and clarification where appropriate and to make decisions on behalf of the customer
- Handles all queries within the established best practice guidelines.
- Is a customer advocate, passionately supporting their needs and ensuring their views and concerns are captured, resolved and escalated.
- Strives to continuously improve the processes they work with as well as how they deliver service to the customers, using defined company methodology.
- Effectively plans and prioritises workload on a daily basis to avoid backlogs, ensuring their Supervisor is made aware if any challenges arise.
Dependability/Flexibility:
- Willingness to be flexible with working hours to meet the business needs. Be willing to visit customers, attend exhibitions, training events and meetings (which may involve overnight stays).
Minimum/Expected Requirements/Qualifications:
- Experience working in a customer service environment.
- Track record of being able to multi-task and work in a flexible work environment.
- You are required to be smartly presented at all times and have a professional approach.
- Experience in Microsoft office.
- Demonstrate the ability to effectively communicate, both orally and in writing.
- Strong GSCE results including Mathematics and English, or equivalent.
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.