Customer Care Account Manager

JR Personnel
Ashby de la Zouch
£8.65 per hour
04 Oct 2018
01 Nov 2018
Contract Type
Full Time

JR Personnel are an employment agency acting on behalf of a client who is looking for:-

Customer Care managers must be pro-active, surpassing Targets, developing internal & external relationships to maximise high levels of ISL.

Care Managers provide an integral link between all departments assisting in achieving joint objectives and meeting rigorous deadlines all in the interest of customer satisfaction and business wide efficiency.

Individuals will interface in decisions regarding supply and manufacturing capabilities working as a ‘team’ to implement account prioritisation.

Customer Care managers will set the industry benchmark offering a unique and unsurpassable service to both Customers and internal departments.

Pro-active account management to include:

  • Key Relationship building
  • Customer Influencing
  • Promo tracking
  • Phasing
  • KPI issuing.
  • Service Meetings
  • Quarterly Reviews (all stake holders)
  • ISL Reporting
  • Age Of Stock Management
  • General Stock Management
  • Quality Hold Management
  • Stock Allocation
  • Shorts Reduction
  • Trailer Maximisation

Skills and Experience:

  • Motivated
  • Flexible
  • Innovative
  • Methodical
  • Accurate & interpersonal.
  • Numerate & analytical.
  • Computer Literate in micro soft applications – Word, Excel & powerpoint.
  • High levels of written & communication skills.

Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.