Brook Street


Brook Street
Durham, County Durham, England
02 Oct 2018
30 Oct 2018
Contract Type
Part Time

We are currently recruiting for Part Time Team Leaders to work for one of our local government departments based in Durham city centre

The management and development of operational teams with the aim of improving performance and consistently meeting targets for quality, efficiency and customer service in processing passport applications, customer complaints and correspondence

Key Responsibilities

o Manage attendance and performance and undertake line management responsibilities. Proven ability to meet customer service targets and deadlines.

o To ensure and provide assurance, through appropriate management controls, that all work is conducted according to, Procedure and Best Practice guidelines.

o To manage all available resources effectively.

o To manage work flow and output to ensure service levels agreements and our customer promise is met.

o To maintain up to date knowledge and understanding of legislation, policy, procedure and best practice.

o To take responsibility for own performance and personal development.

o To actively manage and support staff through change - in particular the implementation of Multi Skilled Teams within operational areas.

o To support and lead teams


o Resolving staff based issues/queries.

o Updating Adelphi/Metis including sickness absence/Annual leave/flexi management etc.

o Holding regular team meetings including moderation meetings.

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