We are currently recruiting for part time admin assistants to work for one of our local government departments based in Durham city centre
o Process passport applications examining documentation and all other presented evidence making decisions based on evidence provided alongside policy and procedure guidelines to determine nationality and identity, resolving queries as they arise.
o Request documentation from customers to support their application by telephone and face-to-face maintaining high quality customer service.
o Address the individual needs of each customer in a professional and respectful manner, using an appropriate tone and communication style.
o Develop and maintain knowledge of legislation, policy, procedure and security guidelines
o Refer applications in line with policy for additional checks to be completed to confirm identify and entitlement and refer applications that are not within the examiner`s remit.
o Withdraw applications at customer request or if there has been no contact.
o Work flexibly and provide support to other operational colleagues / areas as required.
o Take responsibility for own attendance, performance and personal development
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