Operations Manager (Contract Cleaning) - London & Home Counties
My client is a friendly, well established company committed to providing an excellent service, great value for money and outstanding customer service. Established in 1999, they have grown year on year by providing a professional, quality service at affordable prices. They currently service around 500 customers across Southern England. Despite their fast growth, they still care about every customer and every contract. They pride ourselves on their attention to detail and delivery of a thorough, reliable high quality service.
To help drive their continued progression, they are looking to recruit an Operations Manager to join their expanding team. Reporting to their Operations Director, you will be responsible for the management of around 4 Contracts Managers to ensure the smooth running of their respective customer sites, a portfolio of 120+ customers and 300+ cleaning staff. You will be responsible for ensuring the highest level of cleaning standards and that customer and staff satisfaction is maintained through excellent customer service. This role will have accountability for cost controls and profitability in the region. Location wise candidates can live anywhere within the M25, as this is a new role the actual geographical scope of the role can be adjustable to suit where the successful candidate lives.
Key Responsibilities Include:
* Performing regular customer service reviews
* Complaint escalation and resolution
* Working with Contracts Managers on new and existing customers
* Dealing with performance management and disciplinary matters
* Maintaining regular customer contact
* Ensuring the highest standards of cleanliness are maintained at all customer sites
* Ensuring continuous customer satisfaction
* Planning, facilitating and monitoring ongoing training
* Providing feedback on performance and to take responsibility for managing issues that may arise
* Attending regular meetings with the Head of Customer Services and Ops Director at head office in Berkshire
The ideal candidate will:
* Be pro-active, logical and forward thinking
* Be flexible on working times and able to travel across regions
* Have a good knowledge of the commercial cleaning industry
* Have a strong desire to succeed and promote a high level of customer service
* Have self-motivation
* Have excellent communication skills
* Take full responsibility for tasks
* Manage teams in a supportive manner
* Be based with access to London and Home Counties
* Have a valid UK driver's license, satisfactory references and right to work in the UK
* Experience in the cleaning sector is essential.
Salary GBP35,000 per annum, a company vehicle or mileage allowance, mobile phone, iPad, up to 25 days annual leave (depending on length of service) and a NEST pension scheme.
We do try to reply to each application personally, however as you can appreciate we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore if we do not contact you within seven days your application for this particular role has not been successful. However we have retained your CV and we will advise you of future roles that may be of interest.
Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers
To help drive their continued progression, they are looking to recruit an Operations Manager to join their expanding team. Reporting to their Operations Director, you will be responsible for the management of around 4 Contracts Managers to ensure the smooth running of their respective customer sites, a portfolio of 120+ customers and 300+ cleaning staff. You will be responsible for ensuring the highest level of cleaning standards and that customer and staff satisfaction is maintained through excellent customer service. This role will have accountability for cost controls and profitability in the region. Location wise candidates can live anywhere within the M25, as this is a new role the actual geographical scope of the role can be adjustable to suit where the successful candidate lives.
Key Responsibilities Include:
* Performing regular customer service reviews
* Complaint escalation and resolution
* Working with Contracts Managers on new and existing customers
* Dealing with performance management and disciplinary matters
* Maintaining regular customer contact
* Ensuring the highest standards of cleanliness are maintained at all customer sites
* Ensuring continuous customer satisfaction
* Planning, facilitating and monitoring ongoing training
* Providing feedback on performance and to take responsibility for managing issues that may arise
* Attending regular meetings with the Head of Customer Services and Ops Director at head office in Berkshire
The ideal candidate will:
* Be pro-active, logical and forward thinking
* Be flexible on working times and able to travel across regions
* Have a good knowledge of the commercial cleaning industry
* Have a strong desire to succeed and promote a high level of customer service
* Have self-motivation
* Have excellent communication skills
* Take full responsibility for tasks
* Manage teams in a supportive manner
* Be based with access to London and Home Counties
* Have a valid UK driver's license, satisfactory references and right to work in the UK
* Experience in the cleaning sector is essential.
Salary GBP35,000 per annum, a company vehicle or mileage allowance, mobile phone, iPad, up to 25 days annual leave (depending on length of service) and a NEST pension scheme.
We do try to reply to each application personally, however as you can appreciate we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore if we do not contact you within seven days your application for this particular role has not been successful. However we have retained your CV and we will advise you of future roles that may be of interest.
Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers