RESTAURANT AND FLOOR WAITERS - AMAZING SOCIAL ENTERTAINMENT CONCEPT

3 days left

Recruiter
Anonymous
Location
London
Salary
competitive salary
Posted
29 Sep 2018
Closes
27 Oct 2018
Contract Type
Permanent
Hours
Full Time
RESTAURANT AND FLOOR WAITERS - AMAZING SOCIAL ENTERTAINMENT CONCEPT!

Purpose of Position

To offer the highest standards of hospitality and welcome to all customers; as the first point of contact in the venue, our receptionists ensure a very happy start to our customers' experience at Puttshack being friendly, smiley and welcoming; they have responsibility for ensuring that customers understand how the venue works.

The ultimate goal of all employees is to deliver excellent customer service, creating a unique experience for the customer which makes them want to return; you should be positive, loyal and a proud ambassador of the Puttshack brand.

THE ROLE

To deliver friendly and efficient service; to create a warm and welcoming atmosphere for all our customers and ensure they have a great experience; our waiters are attentive to our customers' needs and preferences, make recommendations and serve drinks and food accurately and efficiently according to Bounce standards; at all times waiters are expected to make our customers feel welcome, important and relaxed.

KEY DUTIES AND RESPONSIBILITIES:

To wow every guest with your love of hospitality and excellent customer service
To show your appreciation and deep understanding of the extensive food and drink menus to ensure the you exceed expectations on delivery
To prepare the floor for service following the established standards checklists for your role and as directed by the Duty Manager; make sure that everything is on point before service starts
To communicate with the Duty Manager regarding any problems or issues with equipment, stock or with customers
To maximise all sales, improving spend per head and guest satisfaction
As appropriate to your position, to be responsible for payments received from customers and to account for these as directed at the end of your shift
To ensure that a high standard of hygiene and cleanliness is maintained by following cleaning schedules and ongoing diligence during the shift
To observe the Company's rules and procedures and carry out any reasonable request made by their Manager, Supervisor or the Duty Manager
To be aware of your responsibilities in respect of Health and Safety at Work and they follow all procedures in this respect and report to management any hazardous situation or accident
To attend training sessions and team meetings as required and to be involved and contribute to these

ESSENTIAL REQUIREMENTS:

An individual with positive 'can do' energy that can work as part of a team
A confident individual that enjoys engaging with guests
A stable background in customer service focused food service
Advanced communication skills to upsell products confidently
An advanced fluency in English language skills