Customer Services Officer

Recruiter
Anonymous
Location
London
Salary
14.60 - 17.70 GBP Hourly
Posted
28 Sep 2018
Closes
23 Oct 2018
Sectors
Engineering, Defence
Contract Type
Contract
Hours
Full Time
We are currently recruiting for dedicated Customer Services Officer to be a part of an excellent standart of customer services, with competitive rates of pay, benefits and career opportunity.

SKILLS ABILITIES AND KNOWLEDGE:

- The ability to work on own initiative and resolve enquiries/complaints on behalf of the customer.

- Ability to work in a pressurised environment, balance competing tasks and ensure that issues presented to the Service Centre are dealt with efficiently.

- Demonstrate an excellent understanding of Facebook and Twitter, as well as Social media in general.

- Proven ability to communicate effectively and clearly both orally and in writing in order to promote the Council in a positive and professional manner.

- To be able to operate a wide range of IT software packages.

- To be able to type 30 words per minute as a minimum and able to input data accurately.

- The ability to understand customer care in front line services and a commitment to delivering responsive services that meet customer needs.

- The ability to manage customer expectation when giving constructive or unpopular feedback. Be adaptable to change and have ability to become a Champion in a service group.

- Willingness to show initiative to study in own time with Team Manager's support to obtain relevant customer care qualification or other certification to further career.

- Be available to work outside normal working hours including weekends if required.

WORK RELATED EXPERIENCE

- Experience of dealing with challenging customers.

- Experience of Social media activity

- Experience of working to targets, timescales and standards.

- Experience of organising multiple tasks and workloads