Employee Support Centre / Customer Service Executive

Job Title: Employee Support Centre

Location: Southampton

Salary: £17,750

Job Type: Full Time, Permanent

Are you great with people and enjoy delivering outstanding customer service?

If yes, the Employee Support Centre is the place for you.

The role will involve resolving any queries relating to their flexible benefits package via phone or email.

Within the team they provide excellent customer service to a wide range of clients on a day to day basis. You will need to be a real people person with a positive attitude to be part of a great team.

Previous experience working in a customer service environment would be ideal but your passion to deliver outstanding customer service is what we want.

Responsibilities:

• You will be answering inbound calls and responding to emails from multiple clients
• Become a hub of knowledge on employee benefits and how they work
• Working as a team to meet SLA's
• Working individually to meet personal productivity targets/goals
• Providing excellent customer service to clients and their employees

The Successful Candidate will:

• Happy to work in a fast-paced environment
• Excellent team player
• Fast learner
• Competent computer skills
• Excellent communication skills, both written and verbal
• Experience in customer service

So, if you fancy joining a workplace which strives to make a difference, moves at lightning speed and is a little bit unique, they'd love to hear from you.

The Company knows that everyone has commitments outside of work, and they don't want anyone to feel they're not able to apply based on the hours they are able to work. They have people working all kinds of working patterns to fit around childcare, public transport, and even their Wednesday evening football match! If you're not looking for full-time working hours, then come and have a chat with them, they'll do their best to agree a working pattern with you that works for both you and the business. They recognise that great work is all about what you deliver for the organisation… not the hours you're in the office.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: Personnel Advisor, Employee Benefits, Customer Services Advisor, ER Advisor, Customer Support, Client Service, Customer Assistant, Employee Relations Consultant, Benefits Advisor, Customer Aid, Customer Service Consultant, Customer Services Support, Customer Services Officer may also be considered for this role.