Call Handler (Customer Service, Call Centre) MEAR72070

Milton Keynes, Buckinghamshire
28 Sep 2018
16 Oct 2018
Contract Type
Full Time

Call Handler (Customer Service, Call Centre) MEAR72070

Milton Keynes


Here at Mears Group our vision is to make a positive difference to the communities we serve.

We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.

With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.

We currently have an exciting opportunity for a Call Handler to join our team based in Milton Keynes.

Within the role, you will take incoming calls from tenants, arranging appointments and raising orders as necessary. You will guarantee are recorded on the system and that orders are scheduled in an efficient manner. Managing potential complaints and challenging customer service queries, you will ensure all queries are responded to in a timely and professional manner. In addition, you will contribute to the efficient and effective operation of the branch whilst working well within our team/ all branch staff making certain all targets are achieved.

In order to be successful in this role, you will ideally have previous experience within Social Housing coupled with knowledge of the filing and retrieval operations of numerical filing systems.

With previous experience of working to tight deadlines within a busy office environment, you should be an experienced user of MS Word and Excel and will have experience of data entry and calculations. You will also be an excellent communicator and preferably hold knowledge of maintenance in the public sector. Furthermore, we are looking for a committed individual who is able to thrive in our dynamic team.

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

  • Training and development
  • Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
  • Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.