Account Manager

Account Manager - Distribution & Logistics

Based in Hemel Hempstead

GBP35,000 + Company Car + Bonus

Our client based in Hemel Hempstead who are a global distribution and Logistics Company are looking to recruit an Account Manager to join their Major Account Team.

Job role:

• Manage and develop a portfolio of existing major customers through building a strong customer relationship to ensure that customers' needs are recognised and met.
• Establish customer agreements and ensure and that pricing guidelines are always applied and fuel surcharge compliance and annual price increase
• Ensure that when any ongoing discrepancy arises between actual and promised volumes a re-negotiation takes place according to shipping to profile guidelines.
• Develop and implement an approach to secure competitors business (within our customer) in the shortest time possible. Establish opportunity pipeline to support this approach and target them accordingly.
• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer.
• Promote DHL brand image and values through own appearance and behaviour so that it reflects DHL high standards and develops customers' relationship.
• Develop and implement a personal sales plan and call cycle that incorporates initiatives for building the relationships necessary to gain development business and maximise growth of existing customers.
• Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems (Comet) so that other DHL staff can access customer and territory information.

Skills needed:

• 2-3 years sales background in a consultative selling environment within the service industry
• Business/commercial acumen
• Experience in a segmented service industry
• Experience in the Domestic parcels industry
• Excellent communication skills
• Full clean driving licence

If this is a role that you would like to discuss in more detail please contact Charlene Hills at T4S Solutions.