Senior IT Support Engineer

This is an opportunity to join a growing managed service provider (MSP) based in central Manchester with clients nationwide. They are recruiting for new technical and non-technical team members to support their continued growth throughout 2018.

They are seeking a versatile senior support engineer to join their technical support team. Working as part of a small team, you will have experience supporting and managing a wide range of technologies, with excellent customer service and communication skills.

Person profile

They are recruiting for new team members who…

…are great with people (not just computers!)
…have good attention to detail
…have a positive and independent problem solving attitude
…are always considering if there are better ways we can do things
…are tenacious when solving problems for customers
…can cope with managing multiple jobs for multiple clients, prioritising as needed
…are adaptable and keen to learn - things don't stand still for long in IT!

Responsibilities

This is a great opportunity to work in lots of different areas on a wide range of projects. As a part of their small team you will have a major impact on how they work and the service they provide to their customers.

The role entails:

- Providing all levels of technical support & advice in person, and by phone & email
- Server, workstation & networking setups, management and support
- Contributing to and maintaining internal knowledge base & documentation
- Working with third party vendors and others to resolve problems and improve systems

Required skills

Personal:
- Excellent customer service skills
- A user-focused approach, putting end-users at the centre of your work
- High standard of written communication and attention to detail
- A keen learner with interest in new technologies
Education:
- Degree level qualification in relevant discipline or significant industry experience with strong A-levels

Experience:
- 5+ years' experience working in an IT support capacity - at least 2 years in a senior / 3rd line role
- Must have practical multi-disciplinary experience (see technical skills)
 
Technical Skills

Essential:

- Experience installing, managing and supporting Windows Server 2012/2016, inc: AD, Group Policy, DFS, DHCP, DNS, IIS
- Experience writing and maintaining PowerShell scripts (Windows Server & O365)
- Experiencing designing and installing networking solutions inc: switching, routing, firewalls, DNS, VLANs, VPN
- Exposure to virtualisation technologies
- Understanding of RAID configuration and storage technologies (SAN, NAS)
- Backup technologies, especially Veeam
- Exposure to Azure, especially Azure AD, Virtual Machines and networking stack
- Desktop support inc Windows 7, 8, 10 and macOS
- Exposure to VoIP technologies
- MDM / MAM solutions - ideally Microsoft InTune

Desirable

- Systems imaging using MDT
- Multi-site AD environments
- MS SQL Server on-prem
- MS Exchange on-prem
- Mac server management and scripting