Service Administrator
- Recruiter
- Anonymous
- Location
- Huntingdon
- Salary
- Competitive
- Posted
- 22 Sep 2018
- Closes
- 20 Oct 2018
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
An opportunity has become available for a Service Administrator working within the Service department reporting to the After-Sales Manager of a German Brand Car repairer.
Job description:
The main purpose of the role is:
o To interpret customers' requirements, ensuring that no unauthorised work is undertaken and that customer queries are handled quickly and efficiently.
o To ensure that all company policies and procedures applicable to their area of responsibility is adhered to at all times.
o To provide an administrative function in the service department ensuring that all invoicing takes place in an accurate and timely manner and that documentation is processed in line with company procedures.
Main duties and responsibilities:
o You are required to maintain ethical standards in accordance with the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law.
o Maximising available hours to ensure sold hours targets are achieved.
• Promote other services and products to customer as appropriate.
o To raise vehicle job cards for each job and pass to workshop control of scheduling, ensuring that all service documentation is completed as accurately as possible and that customer records are maintained.
o To notify customers of all problems or additional work required and gain authority to proceed, and keep them fully informed of the progress of the work, throughout the time of the repair.
o Liaise effectively with customer booking, workshop loading and parts operation.
o Receive customers and their vehicle in a friendly and professional manner.
o Keep customers fully and regularly informed of changes to costs and expected completion times/dates.
o To receive completed job cards and vehicle invoices (with authority numbers as appropriate) and as required, notify customer that vehicle is completed, the costs involved and ensure that the necessary arrangements for moving the vehicle are made.
o Meet customer and explain work done and invoice details, ensuring that payment is made before vehicle is released.
o To ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders immediate supervisor.
o Ensure that all administration relevant to effective running of the department is dealt with promptly and correctly within the following guidelines.
o Work in progress - nothing over one month old without acceptable explanation
o Cash Debts - no unauthorised credit facility. Vehicles may only be released with prior authority from the Reception or Service Manager.
o Account queries - all queries resolved within 48 hours of issue.
o The preparation of customer invoicing using MB costing systems.
o The provision of customer estimates in a timely and professional manner.
o The recording of vehicle details and service histories accurately and the effective operation of a customer follow-up system.
o To accurately maintain the document control systems and the cash / credit accounting systems.
o The notification of team members upon completion of an invoice.
o To aide in the maximisation of profitability in the department and ensure courteous and cost effective use of the telephone.
Key Skills, Knowledge & Experience:
o Ideally previous technical and mechanical experience, good customer facing and telephone skills.
o Product knowledge.
o Good administration/organisation skills.
o Ability to work effectively within a team environment.
o IT literate.
o Excellent organisational and administrative skills.
o Attention to detail.
o Ideally previous experience of a similar role.
o IT Literate
Job description:
The main purpose of the role is:
o To interpret customers' requirements, ensuring that no unauthorised work is undertaken and that customer queries are handled quickly and efficiently.
o To ensure that all company policies and procedures applicable to their area of responsibility is adhered to at all times.
o To provide an administrative function in the service department ensuring that all invoicing takes place in an accurate and timely manner and that documentation is processed in line with company procedures.
Main duties and responsibilities:
o You are required to maintain ethical standards in accordance with the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law.
o Maximising available hours to ensure sold hours targets are achieved.
• Promote other services and products to customer as appropriate.
o To raise vehicle job cards for each job and pass to workshop control of scheduling, ensuring that all service documentation is completed as accurately as possible and that customer records are maintained.
o To notify customers of all problems or additional work required and gain authority to proceed, and keep them fully informed of the progress of the work, throughout the time of the repair.
o Liaise effectively with customer booking, workshop loading and parts operation.
o Receive customers and their vehicle in a friendly and professional manner.
o Keep customers fully and regularly informed of changes to costs and expected completion times/dates.
o To receive completed job cards and vehicle invoices (with authority numbers as appropriate) and as required, notify customer that vehicle is completed, the costs involved and ensure that the necessary arrangements for moving the vehicle are made.
o Meet customer and explain work done and invoice details, ensuring that payment is made before vehicle is released.
o To ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders immediate supervisor.
o Ensure that all administration relevant to effective running of the department is dealt with promptly and correctly within the following guidelines.
o Work in progress - nothing over one month old without acceptable explanation
o Cash Debts - no unauthorised credit facility. Vehicles may only be released with prior authority from the Reception or Service Manager.
o Account queries - all queries resolved within 48 hours of issue.
o The preparation of customer invoicing using MB costing systems.
o The provision of customer estimates in a timely and professional manner.
o The recording of vehicle details and service histories accurately and the effective operation of a customer follow-up system.
o To accurately maintain the document control systems and the cash / credit accounting systems.
o The notification of team members upon completion of an invoice.
o To aide in the maximisation of profitability in the department and ensure courteous and cost effective use of the telephone.
Key Skills, Knowledge & Experience:
o Ideally previous technical and mechanical experience, good customer facing and telephone skills.
o Product knowledge.
o Good administration/organisation skills.
o Ability to work effectively within a team environment.
o IT literate.
o Excellent organisational and administrative skills.
o Attention to detail.
o Ideally previous experience of a similar role.
o IT Literate