Head Of Quality - Property Management

A leading national property management company are looking for an experienced Head of Quality to ensure that the products and services it provides meets both External and Internal requirements, including; legal compliance and customer expectations. Monitors and advises on the performance of the quality management system, producing data and reporting on performance, measuring against set standards. They liaise with other managers and staff throughout the organisation to ensure that the quality management system is functioning properly. Where appropriate, they will advise on changes and how to implement them and provide training, tools and techniques to enable others to achieve quality standards. Responsibilities include: Devising and establishing a company's quality procedures, standards and specifications Reviewing customer requirements and making sure they are met Working with purchasing staff to establish quality requirements from external suppliers Setting standards for quality as well as health and safety Setting up and maintaining controls and documentation procedures Monitoring performance by gathering relevant data and producing statistical reports Making suggestions for changes and improvements and how to implement them Using relevant quality tools and making sure managers and other staff understand how to improve the business Making sure the company is working as effectively as possible to keep up with competitors. The department consists of two Quality Officers and will be responsible for: ISO Quality management Audits Complaints Office Management Processes Department structure IT- Point of contact Knowledge on ISO and Health and Safety is essential Hours 09.30 - 17.30 Salary to GBP30K with excellent career prospects in a new innovative market Entrepreneurial, supportive + fun environment: open plan offices Pension, laptop, mobile, 25 days holiday Important : Never supply bank or financial information to job advertisers. If you see a vacancy and bank details or money are requested, email .