Technical Workshop Manager

Overall Responsibility/Purpose of Position;

• Management of the Technical Workshop including resource planning and workload allocation.
• Management of the Technical department's business operating systems (B2B and SAP).
• Investigation of issues as appropriate to provide accurate, up to date, informed, technical information to customers (external and internal).

Qualifications:

• Educated to Degree level or equivalent in Engineering or Management (desirable).

Skills

• Excellent management and communication skills
• Strong customer orientation
• Self-starter, able to investigate and work on own initiative
• Able to work effectively under pressure
• Strong I.T. literacy (Word, Excel, MS Office)
• Able to prepare management information reports as required
• Basic computer programming skills (desirable)

Experience

• Previous experience of managing a team
• Experience of business operating systems (B2B / SAP desirable)
• Understanding of basic Engineering specifications
• Experience of working with machinery (2 and 4 stroke engines (desirable))

Main Duties & Tasks

• To manage the workshop team to ensure accurate reports and comprehensive service/repairs are carried out in a timely manner.
• To manage holidays, absences and resource planning to ensure appropriate level of cover is provided in the workshop at all times.
• To investigate issues as appropriate and provide accurate, up to date technical information to customers (both external and internal).
• To ensure the Technical workshop team provide timely and concise responses, both verbally and in writing, to emails and telephone enquiries.
• To keep up to date with Technical matters and to use the information sources available
• To be the primary point of contact for support to the Technical Workshop Team.
• To carry out objectives setting / Personal Development Reviews for the workshop team.
• To keep up to date, knowledge and understanding of B2B, and where appropriate SAP, business operating systems.
• To manage the Technical aspects of B2B, and SAP systems.
• To arrange departmental B2B / SAP training as and when required.
• To keep up to date, knowledge and understanding of current Technical issues and report key issues to the Technical Services Manager and other relevant colleagues.
• To liaise with the Technical Helpline Team Leader to co-ordinate workshop training for Technical Helpline Team and other colleagues as required.
• To liaise with the workshop team to resolve warranty machine queries, to include decisions on and processing of a credit or a replacement machine.
• To provide technical support to the development of technical training materials, (e.g. Crib sheets and ebulletins).
• Undertake dealership/site visits if required relating to arising Technical issues if required.
• Manage the mentorship of colleagues (potential for workshop intern / apprentice).
• To undertake project work as appropriate and agreed with Management.
• To comply with Health and Safety Policy and Quality Policy procedures.