Service Desk Team Leader FORV71632
Our client is a forward-thinking social organisation that positively impacts communities. They're also proud to create opportunities that make things happen - for people, families, homes and communities. They're a busy team with lots to do and can only achieve this if they've got the right resources so look for people and partners with as much enthusiasm and passion as they have for making things happen.
They now have an opportunity available for a Service Desk Team Leader to join them to take responsibility for team members, their training and development and the day to day running of an ITIL service desk function.
Resolving incidents and requests within SLAs and prioritising work streams, you will manage escalations and reduce the overall incident and request count as well as building an exceptional relationship with the business. Keeping up to date with advancements in technology and continuously reviewing services and enhancing where appropriate, you must manage the desktop computing environment to ensure that laptops, PCs and other devices are built and maintained to high standards of performance and security.
With proven team management skills and past experience of producing service improvement plans and delivering projects to a high standard, you will ideally have knowledge of Active Directory, Exchange, Office 365, SCCM and Cisco CUCM. A good understanding of PC hardware set-up and configuration would be useful, and you must demonstrate high levels of ICT literacy either through experience or a formal IT qualification.
As well as a competitive salary and a generous holiday entitlement, they offer a range of benefits for a rewarding career including a health cash plan, pension scheme, child care vouchers and staff discount club membership. They’ll also make sure you get the training and benefits you deserve.
Our client is an equal opportunities employer and welcomes applications from all sections of the community
Closing date: 17th October 2018
Please note to apply for this role you must use Internet Explorer (IE) as the functionality is not supported by Google Chrome
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.