Senior Research Analyst / Market Research Customer Insight

Senior Research Analyst / Market Research (Customer Insight)

It is an exciting time for HM Land Registry (HMLR) as we embark on a major transformation programme. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data.

Position: Senior Research Analyst
Location: Birkenhead, CH41 6DU : Croydon, CR0 2AQ : Coventry, CV1 3BH : Durham, DH1 5TR : Weymouth, DT4 9TT : Gloucester, GL1 1DQ : Kingston upon Hull, HU2 8JN : Leicester, LE3 5DR : Nottingham, NG1 7AU : Peterborough, PE1 1QF : Plymouth, PL6 5WS : Preston, PR4 1TE : Swansea, SA7 9FQ : Telford, TF3 4LR
Job type: 6 Months Fixed Term Contract
Hours: Flexible working, Full-time, Job share, Part-time, 30 hours minimum per week
Salary: GBP34,656 per annum (Croydon GBP37,841)

Closing date: 1 October 2018

About the role:

The Senior Research Analyst will support the Customer Insight and Experience Team within the Customer Division in creating relevant, timely and actionable insight on Customers, products and the services they use. You will provide specialist analytical support across the business, to provide insight into customer activity, characteristics and behaviours.

Your main responsibilities will include leading on and conducting qualitative research, both over the telephone and face to face meetings, leading research activity to provide key findings to drive continuous improvements.

About you:

To be successful in this role you will be able to work remotely and understand that there will be significant travelling involved, with some overnight stays where necessary. You will be able to demonstrate experience in undertaking a range of market/customer research projects and findings delivery.

You will have a strong working knowledge of qualitative research and analysis methodologies, with the ability to present information and insight including recommendations up to Board level.

You may have experience of the following: Senior Research Analyst, Research Analyst, Market Researcher, Market Research, Customer Researcher, Customer Insight Analyst, Customer Insight Manager, Qualitative Researcher, Qualitive Research, Market Research Analyst, Customer Experience Analyst, Customer Experience Manager, etc.