Service Transition Analyst
- Recruiter
- Pontoon
- Location
- Warwick
- Salary
- Competitive
- Posted
- 20 Sep 2018
- Closes
- 04 Oct 2018
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
We currently have an exciting opportunity for a Service Transition Analyst for an international electricity and gas company and one of the largest investor owned Energy companies in the world. They play a vital role in delivering gas and electricity to many millions of people across Great Britain and North-Eastern US in an efficient, reliable and safe manner.
Service Transition Analyst
Warwick
Job Description The service transition analyst is required to transition multiple projects into production ensuring that the requirements to support are commensurate with business requirements and priorities. This includes ensuring that the new and changed services have a fully developed end to end support structure, including Processes, SLAs, KPIs, Disaster Recovery and Business Continuity. The successful candidate will have previous experience in service transition, and a strong understanding of multiple platforms and solutions, together with the experience of working with multiple support partners.
Knowledge, Experience & Technical Know How (in order of importance):
- Strong Service Transition Management experience within various industries
- Strong Agile experience
- Experience of delivering/transitioning services into production and the after-care support.
- Strong Service Level and Service Design experience
- Experience of IT Service management in an ITIL framework
- Experience of managing multiple internal and external stakeholders.
- Excellent written and verbal communication skills.
- Stakeholder management and influencing skills covering colleagues, partners / vendors and project sponsors.
- Relevant experience of end to end Project lifecycle
- Utilities experience highly beneficial.
N.B. This particular client requires that, if you are not a British Citizen, you must hold an EU Passport, Tier 1 Visa / HSMP, Dependency Visa, or Ancestry Visa for this particular vacancy or have Permanent Residency status in the UK - please specify in your response which of these you have. If this is of interest please send your latest CV in WORD format along with your availability details, preferred role, location and rates etc.